Chanel Guest Relations Host

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Warmly welcome and receive each client upon arrival, upholding Chanel's codes and standards of excellence
• Engage in meaningful conversation to understand client intent and direct them to appropriate sales advisors or waiting areas
• Ensure a pleasant waiting experience for all clients utilising available Maison resources and tools
• Oversee the smooth execution of client appointments in constant communication with sales consultants
• Proactively contact clients prior to appointments to personalise their experience and gather relevant information
• Make informed recommendations regarding beverages offered to clients in accordance with established guidelines
• Identify VIP clients using internal systems and exceptional memory, proactively proposing additional services including valet coordination and concierge-level assistance
• Manage sensitive situations, grievances, and conflictual interactions with calm, diplomacy, and professionalism
• Coordinate appointment booking channels and ensure comprehensive documentation of appointment outcomes
• Liaise with external agency hosts and hostesses as operational point of contact, ensuring smooth shift execution
• Prepare daily activity reports and contribute to morning briefing sessions
• Maintain impeccable boutique presentation and serve as custodian of the Maison's image
• Propose continuous improvements to the client experience
• Embody Chanel's heritage and values, conveying deep knowledge of the Maison to clients with precision
• Communicate product availability, collections, and storytelling to enhance client understanding
• Craft engaging narratives about the Maison's history, boutique heritage, and cultural significance to inspire client curiosity
• Highlight the surrounding cultural and gastronomic offerings, providing clients with comprehensive local knowledge

Qualifications

• Significant experience in direct client-facing roles such as hospitality, restaurants, concierge services, private aviation, luxury retail or events management
• Demonstrable passion for client relations and service excellence
• Exceptional facial recognition and memory skills
• Superior interpersonal abilities with strong listening and adaptability skills
• Proactivity combined with meticulous attention to detail and priority management
• Proven capability in handling delicate situations and defusing tensions
• Natural storyteller with ability to create emotional connections and personalised client relationships
• Cultural sensitivity with genuine appreciation for fashion, art, and intercultural awareness
• Fluent English language proficiency

Skills

Experience

Significant background in customer-facing roles within luxury hospitality, upscale dining, concierge services, premium retail, or equivalent high-touch client environments demonstrating consistent excellence in service delivery.

Education

Not specified in source material.

Workplace

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.