Chanel Guest Relations (GR)
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 27, 2026
About Chanel
Chanel is an independent global maison renowned for haute couture, ready-to-wear, leather goods and beauty. The brand combines Parisian heritage with meticulous craftsmanship and a rigorous focus on client experience; as an employer it emphasizes discretion, refinement and service excellence across its boutiques and corporate functions worldwide.
Chanel — Tokyo: Guest Relations (GR). Deliver personalised VIP client service, manage appointments and support boutique operations.
Role & Responsibilities
- DeliverVIP, personalised client service across in-store and remote touchpoints, anticipating needs and ensuring exceptional experiences for high-net-worth customers.
- Manage client appointments, inbound enquiries and follow-up communications, maintaining accuracy and timeliness.
- Maintain and update client records and histories in the clienteling system; coordinate invitations and RSVPs for private appointments and events.
- Liaise with sales advisors, store management, visual merchandising and after-sales teams to ensure seamless service delivery and stock availability.
- Handle enquiries and complaints with discretion and professionalism, escalating complex cases appropriately while protecting client confidentiality.
- Coordinate concierge services including bespoke requests, shipping/logistics for client deliveries, and bespoke gifting or tailoring coordination.
- Support boutique KPIs through targeted client outreach, reactivation campaigns and loyalty program engagement.
Qualifications
- Proven experience in luxury retail, hospitality or high-end client services, preferably within a flagship boutique environment.
- Impeccable manner, cultural sensitivity and the ability to interact confidently with affluent and international clientele.
- Excellent organisational skills with strong attention to detail and the ability to prioritise competing requests.
- Discretion, professionalism and a commitment to client confidentiality.
- Flexibility in working hours to support boutique opening times and private client events.
Skills
Experience
Typically 2–4 years of client-facing experience in luxury retail, hospitality or a high-end service environment; demonstrable history of managing VIP clients and supporting boutique sales teams.
Education
High school diploma required; tertiary qualification in hospitality, communications, retail management or a related field preferred.
Workplace
This position is based in Tokyo, Tokyo, Japan.
Culture
Chanel cultivates a workplace where artisanal excellence, creativity and understated elegance are paramount. Employees are expected to uphold the maison’s standards of discretion, personalised service and long-term client relationships while collaborating across functions to preserve brand heritage.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Relations Specialist», «Guest Relations Associate», «Client Services Advisor», «Customer Experience Representative», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.