Chanel Group Director, WFM, HR and Payroll Technology

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Location
Employment Full-Time
Seniority Executive
Posted Jan 16, 2026

Chanel is hiring a Group Director, WFM, HR and Payroll Technology in New York City. This leadership role involves driving strategic vision and technology adoption in the US region.

Overview

Chanel, a distinguished name in the luxury fashion industry, is renowned for its commitment to excellence and innovation. As part of a global conglomerate, Chanel offers a unique work environment that fosters personal growth and collective progress. The company is dedicated to creating an inclusive culture that values diversity and encourages employees to reach their full potential.

Role & Responsibilities

  • Drive the strategic vision and continuous improvement of HR, workforce management, and payroll technology platforms for the US region.
  • Own the product roadmap and foster strong partnerships with business stakeholders.
  • Lead a high-performing team to deliver measurable business value through technology and process excellence.
  • Champion UKG Pro WFM adoption for advanced scheduling, time tracking, and PTO management.
  • Define and implement the operating model for Workday integrations with US systems.
  • Act as the Tech partner for the US payroll team, ensuring optimal system performance of UKG Pro.
  • Design KPIs and dashboards to measure technology adoption and identify opportunities for improvement.
  • Identify and drive pilots to test AI and GenAI technology to transform retail workforce management capabilities.
  • Coach and mentor the team, fostering a culture of accountability and high performance.
  • Manage vendor relationships effectively, ensuring service quality and contract compliance.

Qualifications

  • Minimum of 10 years of strategic experience in workforce management technology and HRIS tools in a retail organization.
  • Proven track record of implementing workforce management technology, payroll systems solutions, and HRIS tools.
  • Expertise in US Retail, Luxury Goods, or similar service industry.
  • Bachelor’s degree in Computer Science, Information Technology, or similar. A master’s degree is a plus.

Skills

Exceptional interpersonal and communication skills. Ability to influence decision-making and achieve shared business objectives. Strong project management and communication skills. Ability to translate technical jargon into simple business terms. Proven ability to manage vendor relationships effectively.

Experience

Minimum of 10 years' experience as a TECH expert in strategy and management of WFM, HR, and Payroll systems as part of an IT/Tech team.

Education

Bachelor’s degree in Computer Science, Information Technology or similar. A master’s degree is a plus.

Workplace

The successful candidate will be located in New York, New York, USA. 1.633 luxury roles are listed in New York on Cerulean, 1160 posted in the last 48 hours. Across the New York region, Cerulean lists 1.752 open positions — 1179 listed in the past two days. Cerulean currently advertises 3.456 open roles in USA, including 1350 added in the last 48 hours.

Compensation

The anticipated base salary range for this position is $134,900-$200,000. Other forms of variable pay may include bonus potential, benefits, and/or perks.

Benefits

Comprehensive benefits package including wellbeing resources, family and caregiving benefits, generous paid time off, 401K, robust healthcare offerings, and more.

Culture

Chanel is committed to fostering a culture of diversity and inclusion, encouraging open dialogue and championing equity in the workplace. The company empowers employees to channel their passions and talents to contribute to and learn from their communities. Chanel also supports sustainability efforts and cultural engagement through various initiatives and partnerships.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.