Chanel Director, VIP Client Development
- Employment
- Full-Time
- Seniority
- Director
- Compensation
- $138,000–173,000/year
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 4, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel Director, VIP Client Development role in New York City leading Northeast luxury retail and boutique client strategy across major markets.
Role & Responsibilities
- Spearhead assessment of opportunities and risks related to VIP client activity and engagement across the Northeast, developing creative, market-specific strategies and solutions
- Serve as primary advocate for boutique needs and client development initiatives across New York City, Boston, Chicago, Washington DC, Connecticut, New Jersey, and Detroit
- Dedicate significant time in-boutique, collaborating directly with Client Development Managers to service and build relationships with top clients, ensuring personalized luxury experiences
- Champion alignment of local client development activities with overall strategic direction of the US market, providing insights and recommendations to senior leadership
- Lead cross-market collaboration, ensuring best-in-class execution of client events, experiences, and engagement strategies domestically and internationally
- Foster culture of partnership, innovation, and continuous improvement across boutique teams, regional leadership, and home office partners
Qualifications
- 10+ years of progressive experience in luxury retail, client development, or related strategic leadership roles, with proven track record of driving client engagement and business growth
- Deep familiarity with the Northeast luxury landscape, including established relationships and cultural fluency across NYC, Boston, Chicago, Washington DC, and neighboring areas
- Demonstrated ability to lead teams, influence cross-functionally, and manage high-impact projects from conception to execution
- Advanced analytical skills with proficiency in Excel and PowerPoint; ability to translate KPIs and data into compelling strategic narratives
- Experience partnering with department store environments and nuanced understanding of boutique-client relationships
- Collaborative approach with ability to connect insights across markets, teams, and organizational levels
Skills
Experience
Minimum 10 years in client development, luxury retail, or related strategic leadership fields, with demonstrated success building client engagement programs and driving business growth at both boutique and regional market levels. Established professional network within the Northeast luxury ecosystem is essential.
Education
Bachelor's degree required; advanced degree preferred.
Workplace
This position is based in New York, New York, USA.
Compensation
The base compensation for this position ranges from USD 138,000 to USD 173,000 per annum.
Benefits
Wellbeing resources including dedicated paid time off for Wellbeing Days in Retail and a Wellbeing fund; family and caregiving benefits including parental leave, fertility support, MilkStork, and Care.com membership; generous paid time off including vacation, holiday, sick, and volunteer days; 401(k) and other incentives; robust healthcare including medical, dental, vision, virtual care (MDLIVE), One Medical, Flexible Spending Accounts, Health Savings Account, and Employee Assistance Program; life insurance, accidental death and dismemberment, short-term and long-term disability, Health Advocate, international business travel accident and medical coverage, and commuter transit and parking benefits.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Director, Top Client Strategy», «Regional Director, Client Development», «VIC Development Director», «Director, Boutique Client Relations», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.