Chanel Director, VIC & Client Development Strategy
- Employment
- Full-Time
- Seniority
- Director
- Compensation
- $130,000–140,000/year
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 4, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel seeks a Director of VIC & Client Development Strategy in Miami to lead luxury client engagement across the Southeast region with 10+ years of experience.
Role & Responsibilities
- Assess opportunities and risks related to VIC client activity and engagement across the Southeast, developing creative, market-specific strategies and solutions
- Serve as primary advocate for boutique needs and client development initiatives across key markets, ensuring market characteristics inform strategic approach
- Dedicate significant time in-boutique collaborating directly with Client Development Managers to service and build relationships with top clients
- Align local client development activities with the overall strategic direction of the US market, providing insights and recommendations to senior leadership
- Lead cross-market collaboration to ensure best-in-class execution of client events, experiences, and engagement strategies
- Foster a culture of partnership, innovation, and continuous improvement across boutique teams, regional leadership, and home office partners
Qualifications
- Minimum 10 years of progressive experience in luxury retail, client development, or related strategic leadership roles
- Deep familiarity with the luxury landscape including established relationships across key Southeast markets
- Demonstrated ability to lead teams, influence cross-functionally, and manage high-impact projects from conception to execution
- Advanced analytical skills with Excel and PowerPoint proficiency
- Experience partnering with department store environments and understanding of boutique-client relationships
- Collaborative approach with ability to connect across markets, teams, and organizational levels
Skills
Experience
Minimum 10 years of progressive experience in luxury retail, client development, or strategic leadership roles, with a proven track record of driving client engagement and business growth at the boutique and market level. Deep familiarity with the luxury landscape across major metropolitan markets, including established relationships and cultural fluency in key regions.
Education
Bachelor's degree required; advanced degree preferred.
Workplace
The role is situated in Miami, Florida, USA.
Compensation
The base compensation for this position ranges from USD 130,000 to USD 140,000 per annum.
Benefits
Wellbeing resources including paid time off for Wellbeing Days and a Wellbeing fund; family and caregiving benefits including parental leave, fertility support, and care services; generous paid time off for vacation, holiday, sick, and volunteer days; 401(k) and incentives; robust healthcare offerings including medical, dental, vision, virtual care, and flexible spending accounts; life insurance, disability coverage, and commuter transit and parking benefits.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «VIC & Client Development Director», «Top Client Relations Director», «Luxury Client Strategy Director», «Regional Client Development Leader», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.