Chanel Group Director, Top Client Development
- Location
- Bal HarbourFloridaUSA
- Employment
- Full-Time
- Seniority
- Director
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Aug 4, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel seeks Group Director for Top Client Development in Southeast (Bal Harbour, FL) to lead luxury UHNW client strategy and regional growth.
Role & Responsibilities
- Develop and execute comprehensive client development strategy targeting ultra-high-net-worth and high-net-worth individuals across the Southeast market
- Lead and mentor regional team members responsible for key account management and VIP client relations
- Drive revenue growth through strategic client acquisition, relationship deepening, and portfolio expansion
- Collaborate with retail operations, merchandising, and marketing teams to ensure seamless luxury client experience
- Monitor market trends, competitive landscape, and client preferences to identify emerging opportunities
- Represent Chanel at luxury industry events, client engagement activities, and strategic business development forums
Qualifications
- Demonstrated track record of success in luxury brand client development or related senior management roles
- Proven ability to build and lead high-performing teams in competitive luxury markets
- Strong understanding of ultra-high-net-worth client acquisition and retention strategies
- Exceptional relationship-building and networking capabilities within luxury consumer markets
- Strategic business acumen with proven ability to drive revenue growth and market expansion
Skills
Experience
Minimum 10 years of progressive experience in luxury retail, client development, or premium brand management, with at least 5 years in a director-level or equivalent senior leadership role. Demonstrated success in developing and implementing client acquisition strategies that have driven measurable revenue growth.
Education
Bachelor's degree in Business Administration, Marketing, International Business, or related field. MBA or equivalent advanced business qualification preferred.
Workplace
The role is situated in Bal Harbour, Florida, USA — conveniently close to Miami.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Regional Director of Premium Client Strategy», «Senior Director of UHNW Client Relations», «Director of Luxury Client Development», «Executive Director of VIP Client Services», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.