Chanel Global Process Lead – Order to Cash (O2C)
- Seniority
- Senior
- Posted
- Mar 27, 2026
About Chanel
Chanel is an independent, privately owned French luxury house renowned for haute couture, ready-to-wear, leather goods, accessories, fragrance and beauty. The maison combines a legacy of artisanal craftsmanship with global retail and wholesale operations, operating across markets with high standards of discretion, quality and client service.
Chanel seeks a Global Process Lead – O2C in London to drive Order-to-Cash standardisation, ERP initiatives and global financial controls.
Role & Responsibilities
- Lead the end-to-end Order-to-Cash process globally, establishing standardized procedures, controls and KPI frameworks across markets.
- Design and implement process improvements to increase efficiency, cash flow and invoice accuracy, using data-driven approaches and benchmark practices.
- Drive cross-functional collaboration with Sales, Finance, Distribution, Legal and IT to resolve operational issues, align SLAs and embed governance.
- Sponsor and coordinate system enhancements, ERP rollouts or integrations impacting O2C (requirements definition, UAT, deployment and hypercare).
- Ensure compliance with internal control requirements and finance policies, and support external/internal audits related to O2C activities.
- Develop and deliver training, process documentation and change-management materials to local teams and third-party service providers.
- Monitor global performance metrics (DSO, billing accuracy, dispute volume, collections effectiveness) and present actionable insights to senior stakeholders.
Qualifications
- Bachelor’s degree in Finance, Accounting, Business Administration or equivalent; master’s degree or professional accounting qualification preferred.
- Demonstrable expertise in Order-to-Cash operations including billing, credit & collections, cash application and dispute management.
- Proven experience leading cross-border process standardization and stakeholder management in a complex, multi-channel retail or luxury goods environment.
- Solid understanding of internal control frameworks and experience supporting audit and compliance processes.
- Strong project and change management capabilities with experience in ERP/system implementation projects.
Skills
Experience
Typically 5–8+ years of progressive experience in O2C, finance operations or shared services functions, including leadership of global process transformations and ERP-related projects.
Education
Bachelor’s degree in Finance, Accounting, Business, Economics or related discipline; Master’s degree or professional accounting qualification is an advantage.
Workplace
This position is based in London, England, UK.
Culture
Chanel fosters a culture of excellence and discretion, marrying deep respect for heritage craftsmanship with modern operational rigor. The workplace values collaboration across disciplines, high standards of execution and a client-centric approach in an international, fast-paced environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Order-to-Cash Process Lead», «Global O2C Process Manager», «Receivables & Billing Process Lead», «Billing and Collections Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.