Chanel Global Process Lead – Order to Cash (O2C)

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Seniority Senior
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Chanel seeks a Global Process Lead – O2C in London to drive Order-to-Cash standardisation, ERP initiatives and global financial controls.

Overview

Chanel is an independent, privately owned French luxury house renowned for haute couture, ready-to-wear, leather goods, accessories, fragrance and beauty. The maison combines a legacy of artisanal craftsmanship with global retail and wholesale operations, operating across markets with high standards of discretion, quality and client service.

Role & Responsibilities

  • Lead the end-to-end Order-to-Cash process globally, establishing standardized procedures, controls and KPI frameworks across markets.
  • Design and implement process improvements to increase efficiency, cash flow and invoice accuracy, using data-driven approaches and benchmark practices.
  • Drive cross-functional collaboration with Sales, Finance, Distribution, Legal and IT to resolve operational issues, align SLAs and embed governance.
  • Sponsor and coordinate system enhancements, ERP rollouts or integrations impacting O2C (requirements definition, UAT, deployment and hypercare).
  • Ensure compliance with internal control requirements and finance policies, and support external/internal audits related to O2C activities.
  • Develop and deliver training, process documentation and change-management materials to local teams and third-party service providers.
  • Monitor global performance metrics (DSO, billing accuracy, dispute volume, collections effectiveness) and present actionable insights to senior stakeholders.

Qualifications

  • Bachelor’s degree in Finance, Accounting, Business Administration or equivalent; master’s degree or professional accounting qualification preferred.
  • Demonstrable expertise in Order-to-Cash operations including billing, credit & collections, cash application and dispute management.
  • Proven experience leading cross-border process standardization and stakeholder management in a complex, multi-channel retail or luxury goods environment.
  • Solid understanding of internal control frameworks and experience supporting audit and compliance processes.
  • Strong project and change management capabilities with experience in ERP/system implementation projects.

Skills

Order-to-Cash process design Billing, Credit & Collections, Cash Application Process mapping and continuous improvement Project management and stakeholder engagement SAP (experience with FI/SD or S/4HANA implementations) Advanced Microsoft Excel; data visualisation (e.g., Power BI) for KPI reporting Business analysis, UAT and documentation

Experience

Typically 5–8+ years of progressive experience in O2C, finance operations or shared services functions, including leadership of global process transformations and ERP-related projects.

Education

Bachelor’s degree in Finance, Accounting, Business, Economics or related discipline; Master’s degree or professional accounting qualification is an advantage.

Workplace

This position is based in London, England, UK. Cerulean lists 435 open roles in London, including 17 posted recently. The broader England area accounts for 543 active listings on Cerulean, 18 of which are new. In UK as a whole, Cerulean currently features 570 open positions, with 19 posted this week.

Culture

Chanel fosters a culture of excellence and discretion, marrying deep respect for heritage craftsmanship with modern operational rigor. The workplace values collaboration across disciplines, high standards of execution and a client-centric approach in an international, fast-paced environment.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.