Chanel Global Intranet Platforms Service Owner
- Employment
- Full-Time
- Seniority
- Director
- Department
- IT & Technology Systems
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 3, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel seeks a Global Intranet Platforms Service Owner in Neuilly-Sur-Seine, France to lead enterprise digital workplace solutions globally with strategic vision and operational excellence.
Role & Responsibilities
- Define and articulate global intranet strategy and vision in alignment with all Chanel entities through federated governance
- Design and operate the intranet service offering across the House, industrializing clear methodologies and best practices in partnership with Internal Communication and IT Corporate Functions
- Establish governance frameworks, standards, security protocols, and GDPR compliance measures in collaboration with the Global Cybersecurity team
- Ensure reliable day-to-day operations and SLA compliance across all time zones, working with partners, support teams, and IT teams
- Manage the global L2/L3 support chain, handle incident and bug ticket flows, and maintain licensing and FinOps for all solutions in the portfolio
- Guide Chanel entities toward operational excellence through adoption of standards and methodologies, empowering local teams and champions
- Manage the project portfolio—piloting projects on time, on budget, and on scope while providing dashboards and reporting
- Capitalize on the LumApps partnership to extend service levels, drive roadmap evolution, and implement features meeting business needs globally
- Lead a Global Intranet Center of Excellence and drive Proofs of Concept on emerging technologies including custom website solutions and Agentic AI capabilities
- Track vendor technology roadmaps and anticipate how new features can benefit Chanel's intranet ecosystem
Qualifications
- Minimum 5 years of proven experience in service ownership or platform management at global scale within intranet and digital workplace web solutions
- Deep technical expertise in LumApps, SharePoint Online, front-end web development (React), Microsoft 365 (Teams, OneDrive, Forms, Copilot), Azure AD, SAML/SSO, Akamai, and web analytics
- Demonstrated experience orchestrating Centers of Excellence and deployment programs with the ability to empower local champions and drive knowledge transfer
- Computer Engineering degree or equivalent qualification (Bac+5 standard)
- Proven ability to lead global services in collaborative environments and facilitate dialogue across multidisciplinary teams
- Strong project management expertise with agile methodologies
- Ability to communicate technical concepts clearly to non-technical stakeholders
- Vendor and roadmap awareness with the ability to partner strategically with platform vendors
Skills
Experience
Minimum 5 years of professional experience in intranet and digital workplace management at scale, ideally within a global organization. Proven track record of establishing service ownership models, managing complex platform ecosystems, orchestrating Centers of Excellence, and driving organizational adoption programs. Comfortable with end-to-end accountability spanning strategic planning, vendor management, technical implementation, and operational excellence.
Education
Computer Engineering degree or equivalent qualification (Bac+5 or higher).
Workplace
The role is situated in Neuilly-sur-Seine, Île-de-France, France — conveniently close to Paris.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Enterprise Intranet Platform Lead», «Digital Workplace Service Manager», «Global Intranet Strategy Director», «Platform Operations Director», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.