Chanel Global Intranet Platforms Service Owner
- Employment
- Full-Time
- Seniority
- Manager
- Department
- IT & Technology Systems
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Jul 3, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel is recruiting a Global Intranet Platforms Service Owner in Neuilly-sur-Seine to lead enterprise digital workplace strategy and operations.
Role & Responsibilities
- Define and maintain the strategic vision, roadmap, and governance framework for global intranet platforms and digital workplace services
- Oversee platform architecture, infrastructure management, and technical performance metrics to ensure reliability and scalability
- Lead cross-functional teams and vendor partnerships to deliver platform enhancements, updates, and new capabilities
- Manage service-level agreements (SLAs), incident response protocols, and user support escalation procedures
- Conduct regular stakeholder consultations with business units, regional offices, and technology teams to assess platform requirements and pain points
- Drive user adoption through change management initiatives, training programs, and communication campaigns
- Monitor platform utilization, user engagement metrics, and feedback to inform continuous optimization
- Ensure compliance with information security policies, data governance standards, and regulatory requirements
Qualifications
- Proven experience as a platform owner, service manager, or similar leadership role in enterprise technology environments
- Demonstrable expertise in intranet platforms, digital workplace solutions, or enterprise collaboration tools (e.g., SharePoint, Confluence, Microsoft 365, Workplace, or equivalent)
- Strong understanding of IT service management (ITSM) frameworks and best practices
- Experience with stakeholder management, change management, and business transformation initiatives
- Technical acumen in systems architecture, performance optimization, and infrastructure planning
- Project management capability with ability to balance multiple priorities and deliver under deadline
Skills
Experience
7–10 years of progressive experience in IT platform management, digital workplace operations, or enterprise technology service delivery, with at least 3 years in a platform ownership or service management capacity
Education
Bachelor's degree in Information Technology, Computer Science, Business Administration, or related discipline; alternatively, equivalent professional experience and recognized IT service management certification (e.g., ITIL Foundation or higher)
Workplace
The role is situated in Neuilly-sur-Seine, Île-de-France, France — conveniently close to Paris.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Intranet Infrastructure Manager», «Digital Workplace Service Lead», «Corporate Intranet Director», «Platforms Operations Owner», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.