Chanel Global Client Data Project Lead

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Support the Global Client Data Manager in executing key data management priorities, anticipating needs, identifying risks and dependencies.
• Formalise and implement business requirements and data management rules across Client Data Domain workstreams.
• Support the evolution of CHANEL’s global client data model, including defining, implementing and promoting Pioneer Global Calculated Fields (PGCFs) for international status, client activity and global segmentation.
• Lead cross-domain initiatives with data domains such as Location and Product to enable effective use of Client Data across the organisation’s ecosystem.
• Partner with the Global Data Governance team to ensure solutions comply with business data principles and guidelines.
• Act as deputy Global Data Steward within Client Data Domain governance, supporting consistent adoption and continuous improvement of data management rules and processes across Regions and Divisions.
• Develop training materials, host forums and provide best-practice frameworks and guidelines for the Data Stewardship Community across Regions and Divisions.
• Facilitate adoption of data privacy processes, including Data Subject Request management and Data Retention policies, by communicating changes, gathering feedback and proposing practical solutions across Regions.
• Support client intelligence needs across Regions and Divisions in collaboration with the Pioneer Analytics Product team.
• Lead data quality monitoring by creating or improving dashboards, identifying gaps and proposing remediation plans.
• Support assessment and resolution of data quality issues; coordinate stakeholders, propose solutions and ensure timely delivery, clear ownership and consistent communication.
• Coordinate and oversee end-to-end implementation of global data management topics across five Regions and three Divisions, driving alignment and delivery.
• Translate business priorities into project plans, user journeys, requirements and delivery roadmaps.
• Investigate complex topics through scenario building and impact assessment, ensuring alignment among Business and IT stakeholders.
• Coordinate and support the monthly Client Data Forum, including agenda preparation, follow-up actions and stakeholder communications.
• Use Jira and Confluence to manage requirements, priorities, progress, risks and cross-functional dependencies.
• Prepare executive-level materials for steering committees and senior leadership, synthesising progress, risks, trade-offs, decisions and priorities to support timely, informed action.
• Keep data management workstream materials and documentation complete, clear and current, reflecting business decisions and their impacts.
• Maintain governance documentation, operational processes and knowledge repositories.

Qualifications

• Experience supporting client data management, data governance, data quality or master data management projects.
• Experience coordinating cross-functional projects or workstreams in an international environment.
• Practical experience with client data analytics, KPI development, reporting and data quality monitoring, with strong analytical thinking and the ability to translate data into insights.
• Experience gathering and documenting business requirements, processes and project actions.
• Knowledge of Digital and CRM.
• Strong project management skills.
• Proficiency in PowerPoint, Excel and Word; experience with Jira and Confluence is desirable.
• Understanding of luxury retail, or curiosity to learn about and immerse oneself in the industry.

Skills

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.