Chanel Gifting and Client Assets Project Manager

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Coordinate the creation of bespoke gifts for top clients in collaboration with the Artistic Direction team.
• Prepare project briefs, track each project stage, and coordinate with regions and markets.
• Oversee project operations, including invoicing and receipt of gifts in local markets.
• Develop and deploy the annual generic gift offering.
• Manage the KEM gifting offering, particularly the year-end offering and related assets.
• Collaborate with Fashion teams on selected bespoke gifts and shared gift orders.
• Produce high-quality visuals for the full High-End gifting offering.
• Develop and coordinate the annual client asset ordering campaign with all markets.
• Identify needs and develop new assets in collaboration with the Artistic Direction team.
• Coordinate the launch of new assets with the relevant teams.
• Collect and consolidate feedback from regions and markets to optimise proposed initiatives.
• Coordinate exceptional asset requests from initial needs through delivery to local markets.
• Write selected bespoke assets in French and English as project needs require.
• Analyse the business impact of implemented initiatives and identify improvement areas and development opportunities.
• Gather feedback from regions and markets and translate it into operational action plans.
• Ensure the CRM tool is used appropriately for all bespoke gift and asset requests.
• Monitor project budgets and coordinate related recharges.
• Conduct competitive monitoring and identify trends that could enhance the client experience.
• Prepare clear, polished presentations to support decision-making and project sharing.

Qualifications

• Bac+5 degree in marketing, communications, project management, business, or a related field.
• At least three years of professional experience in project management, operational marketing, client experience, communications, or a similar environment.
• Expertise in managing cross-functional projects from concept through operational deployment.
• Creativity, aesthetic sensibility, and the ability to develop experiences consistent with a luxury house’s universe.
• Ability to coordinate internal and external stakeholders in France and internationally.
• Strong organisation, rigour, and ability to manage several projects simultaneously.
• Strong interpersonal skills and ability to work with stakeholders from varied cultures and environments.
• Strong writing skills in French and English.
• Proficiency in PowerPoint and ability to create structured, compelling, polished presentations.
• Proficiency with office software and confidence using CRM tools.
• Proactivity, initiative, and ability to make recommendations.
• Interest in High Jewellery, Haute Horlogerie, and luxury is an asset.

Skills

Experience

At least three years in project management, operational marketing, client experience, communications, or a similar environment.

Education

Bac+5 degree in marketing, communications, project management, business, or a related field.

Benefits

Opportunities for development, growth, and diverse career paths; varied, high-visibility projects spanning creation, client experience, and international development.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.