- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Posted
- Nov 6, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
CHANEL seeks a Fragrance Specialist at Harrods Knightsbridge, London, on a permanent contract of 37.5 hours per week, working any five days in seven. The role delivers personalised fragrance consultations, develops client relationships across in-store and digital channels, hosts events, supports sales and mentors colleagues while advancing the House’s sustainability ambitions.
Role & Responsibilities
- Build lasting client relationships through tailored, memorable experiences in-store and through digital channels.
- Deliver expert, personalised fragrance consultations that engage and educate clients.
- Confidently share product benefits, category knowledge and application techniques with clients and colleagues.
- Host masterclasses and in-store events to elevate the fragrance category.
- Use clienteling and data-capture tools to recruit new clients and grow the client portfolio.
- Achieve individual and counter sales targets and KPIs.
- Lead by example in delivering an exceptional client experience.
- Support business growth through innovative events.
- Mentor and serve as an ambassador to colleagues, providing fragrance coaching and guidance that enables exceptional customer service and achievement of sales goals.
- Contribute to CHANEL’s sustainability ambitions across restoring nature and climate, investing in circularity, advancing dignity and prosperity, and promoting the autonomy of women.
Qualifications
- Collaborative, team-first mindset.
- Passion for client experience and storytelling.
- Ability to build rapport quickly and create meaningful client connections.
- Confidence in delivering fragrance workshops and engaging events.
- Strong understanding of perfumery.
- Experience in a client-facing retail environment.
Skills
Workplace
The successful candidate will be located in London, England, UK.
Explore jobs in England or in the UK.
Benefits
Subject to eligibility and change: private medical insurance covering pre-existing conditions, with the option to add family members; online GP app with 24/7 appointments available within 24 hours; Cycle Scheme participation; pension; life assurance; retail discounts; employee assistance programmes and other support lines; arts and culture ticket discounts at major London attractions; CHANEL product discounts and employee-only sales; service awards offering CHANEL products, retail vouchers and additional holidays at milestones.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.