Chanel Fragrance & Beauty Sales Consultant
- Employment
- Full-Time
- Seniority
- Entry-Level
- Department
- Retail & Boutique Operations
- Posted
- Sep 15, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel Fragrance & Beauty Sales Consultant at Heathrow Airport Terminal 2, London. Luxury retail role combining expert product consultation with client relationship management.
Role & Responsibilities
- Build long-lasting client relationships through tailored, memorable experiences both in-store and through digital channels
- Share expertise and passion in fragrance, makeup, and skincare with confidence through storytelling and consultative selling
- Deliver expert personalized consultations that captivate, educate, and inspire clients
- Use clienteling and data capture tools to actively recruit new clients and expand the client portfolio
- Achieve individual and counter sales targets and KPIs while maintaining sustainability standards
- Contribute to the ongoing implementation of CHANEL's House Sustainability Ambitions across environmental, social, and ethical dimensions
Qualifications
- Proven experience in a client-facing retail environment, preferably in luxury beauty or fragrance
- Demonstrated passion for exceptional client experience and service excellence
- Ability to quickly build rapport and create meaningful client connections
- Collaborative, team-first mindset with strong interpersonal skills
- Proficiency with clienteling and CRM tools (or ability to learn quickly)
Skills
Experience
Experience in a client-facing retail environment, with a demonstrated track record of building client relationships and achieving sales targets. Luxury retail or beauty sector experience is highly valued.
Education
No specific formal educational requirements stated; secondary education or equivalent assumed.
Workplace
This position is based in London, England, UK.
Benefits
Private Medical Insurance covering pre-existing conditions with family add-on options, 24/7 Online GP app access, Cycle Scheme participation for tax-exempt bike purchases, pension and life assurance, retail discounts across multiple partners, employee assistance programmes, arts and culture ticket discounts, CHANEL product discounts, employee-only sales events, and service awards programme offering products, vouchers, and additional holiday entitlements.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Beauty Sales Advisor», «Fragrance & Beauty Advisor», «Retail Beauty Consultant», «Sales Associate, Beauty & Fragrance», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.