Chanel Fragrance & Beauty Sales Consultant

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Build long-lasting client relationships through tailored, memorable experiences in-store and via digital channels
• Share passion and expertise in fragrance, makeup, and skincare through confident storytelling and educational consultations
• Deliver expert personalised consultations that captivate, educate, and inspire clients in fragrance and beauty categories
• Use clienteling and data capture tools to actively recruit new clients and cultivate client portfolio growth
• Achieve individual and counter sales targets and KPIs
• Contribute to the implementation of Chanel's sustainability ambitions across nature restoration, circularity, dignity and prosperity, and women's autonomy
• Embody Chanel's brand values and DNA as an ambassador in all client interactions

Qualifications

• Experience in a client-facing retail environment
• Ability to quickly build rapport and create meaningful client connections
• Strong collaborative and team-first mindset
• Proven passion for delivering exceptional client experiences

Skills

Experience

Prior experience in a client-facing retail environment, ideally within luxury beauty, fragrance, or comparable prestige sectors, is preferred. Demonstrated success in building client portfolios and achieving sales targets is advantageous.

Education

No specific formal educational qualifications are stated as mandatory; however, strong communication and interpersonal capabilities are essential.

Workplace

Benefits

Private Medical Insurance covering pre-existing conditions with family member options; Online GP App with 24/7 appointments available within 24 hours; Cycle Scheme participation for tax-exempt bike and accessories; Pension and Life Assurance; Retail Discounts across supermarkets, gyms, and entertainment venues; Employee Assistance Programmes and mental wellbeing support; Arts & Culture Ticket Discounts at major London attractions; Chanel Product Discounts and Employee Only Sales; Service Awards Programme offering Chanel products, retail vouchers, and additional holidays at service milestones.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.