Chanel Fragrance & Beauty Manager
- Seniority
- Manager
- Posted
- Mar 16, 2026
About Chanel
Chanel is an iconic French luxury house renowned for haute couture, leather goods, accessories, watches, and its globally celebrated fragrance and beauty division. As a privately held maison, Chanel emphasises craftsmanship, product excellence and a rigorous approach to client service across its international retail network.
Chanel seeks a Fragrance & Beauty Manager in Hangzhou to lead the boutique counter, drive sales and deliver luxury client experiences.
Role & Responsibilities
- Lead daily operations of the fragrance and beauty counter, ensuring flawless execution of Chanel retail standards and visual merchandising guidelines.
- Drive sales performance and KPIs through proactive clienteling, bespoke consultations and targeted selling strategies for fragrance and makeup lines.
- Recruit, train and coach counter staff; create development plans and conduct regular performance reviews to uplift product knowledge and service skills.
- Deliver high-touch client experiences for VIPs and walk-in customers, including personalised fragrance profiling and makeup application.
- Manage inventory, stock replenishment and point-of-sale processes to maintain availability, shrinkage control and accurate reporting.
- Implement promotional and launch activities in coordination with regional marketing and retail teams; ensure merchandising and sampling are executed to brand standards.
- Oversee administrative duties including shift rosters, cash handling reconciliation and compliance with company policies and local regulations.
- Act as liaison with regional management, supply chain and training teams to communicate store needs and optimise commercial opportunities.
Qualifications
- Proven track record in luxury beauty retail with demonstrable sales results and KPI achievement.
- Prior supervisory or managerial experience leading small teams in a retail or counter environment.
- Exceptional clienteling and interpersonal skills with a refined service ethos appropriate to a maison like Chanel.
- Strong product knowledge across fragrance, skincare and colour cosmetics; ability to deliver personalised consultations and makeup services.
- Ability to analyse sales data and translate insights into actionable plans for the counter.
- Flexible availability to cover retail hours, peak trading days and promotional events.
Skills
Experience
Minimum three years in luxury beauty retail, including at least one to two years in a supervisory or managerial role responsible for driving sales and developing a team.
Education
Bachelor's degree or equivalent education/experience preferred; vocational qualification in beauty/makeup or retail management is an advantage.
Workplace
The role is situated in Hangzhou, Zhejiang, China.
Culture
Chanel cultivates a high-standard, client-centric retail culture grounded in craftsmanship, discretion and attention to detail. The workplace values professional development, in-person training and a collaborative approach among boutique teams to preserve the maison’s prestige and service excellence.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Perfume & Beauty Boutique Manager», «Beauty Counter Manager», «Fragrance Boutique Manager», «Cosmetics & Fragrance Store Manager», «Beauty Retail Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.