Chanel Perfume & Beauty Department Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Mar 16, 2026
About Chanel
Chanel is an iconic French luxury house renowned for haute couture, leather goods, accessories, watches, and its globally celebrated fragrance and beauty division. As a privately held maison, Chanel emphasises craftsmanship, product excellence and a rigorous approach to client service across its international retail network.
Chanel Hangzhou seeks experienced Perfume & Beauty Department Manager to lead retail team. Full-time leadership role in luxury fragrance and cosmetics.
Role & Responsibilities
- Champion brand culture and vision, integrating them seamlessly into customer service delivery
- Lead and develop a substantial retail team to achieve performance targets, supporting each advisor toward individual KPIs
- Collaborate with training and development teams to foster professional growth and cultivate talent pipeline within the boutique
- Implement operational procedures aligned with global standards to maximize in-store efficiency and process excellence
- Cultivate exceptional customer experiences and emotional loyalty through distinctive, personalized service delivery
Qualifications
- Demonstrated excellence in leadership with strategic thinking capability
- Proven ability to elevate team execution and collaboration to deliver superior customer experiences
- Lead by example with authentic, values-driven management and team capability development
- Strong intellectual curiosity, adaptability, and genuine passion for continuous learning
- Genuine appreciation for art, deep familiarity with the luxury sector, and refined aesthetic sensibility
Skills
Experience
Substantial experience in luxury retail leadership, preferably in fragrances or beauty categories. Proven track record of leading high-performing teams in a prestige or luxury environment, with demonstrated success in driving sales performance and operational standards.
Education
Upper secondary education minimum; relevant tertiary qualification in business management, retail operations, or a related field is advantageous.
Workplace
The role is situated in Hangzhou, Zhejiang, China.
Culture
Chanel cultivates a high-standard, client-centric retail culture grounded in craftsmanship, discretion and attention to detail. The workplace values professional development, in-person training and a collaborative approach among boutique teams to preserve the maison’s prestige and service excellence.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Fragrance & Beauty Counter Manager», «Perfume & Beauty Counter Supervisor», «Beauty Department Lead», «Fragrance & Cosmetics Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.