Chanel Fragrance and Beauty Fashion Advisor

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Develop new customers by converting walk-in traffic into clients and brand ambassadors, creating energy, excitement and desire around the product and brand.
• Deliver prompt, professional, warm and courteous service to optimize the client experience.
• Build genuine client relationships through thoughtful, consistent outreach.
• Consistently exceed client expectations and raise service standards with a can-do attitude.
• Accept repairs and provide clients with consistent follow-up regarding repairs and alterations.

Qualifications

• Ability to thrive in a team environment and work collaboratively.
• Understanding of and passion for client experience.
• Excellent communication skills.
• Foreign language skills preferred but not required.
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives.
• Curiosity and desire to learn and grow professionally within the world of CHANEL.
• Ability to lift 15 lbs.
• Flexible schedule with availability to work late nights, weekends, and some holidays.
• Full-time, in-store and in-person presence required to support client sales and service and deliver elevated client service that drives business results.

Skills

Experience

Minimum 3 years of related experience

Education

Minimum High School Diploma

Benefits

Wellbeing resources, including dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund; family and caregiving benefits, including parental leave, fertility support, MilkStork and Care.com Membership; paid vacation, holiday, sick and volunteer days; 401K and other incentives; healthcare offerings including medical, dental, vision, MDLIVE, One Medical, Flexible Spending Accounts, Health Savings Account and Employee Assistance Program; life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking. Benefits and perks are subject to eligibility.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.