Chanel Fragrance & Beauty CRM & Clienteling Executive
Join Chanel in London as a Fragrance & Beauty CRM & Clienteling Executive at Harrods Knightsbridge. Enhance customer engagement in luxury retail.
Overview
Chanel is a prestigious luxury fashion house known for its timeless elegance and innovative designs. As part of the global luxury conglomerate, Chanel offers a unique blend of tradition and modernity, creating an inspiring environment for its employees. The brand is renowned for its commitment to craftsmanship and excellence, making it a coveted employer in the luxury fashion industry.
Role & Responsibilities
- Develop and implement CRM strategies to enhance customer engagement and loyalty.
- Coordinate clienteling activities to ensure personalized customer experiences.
- Analyze customer data to identify trends and opportunities for targeted marketing.
- Collaborate with the Harrods Knightsbridge team to align CRM initiatives with store objectives.
- Monitor and report on the effectiveness of CRM campaigns and clienteling efforts.
Qualifications
- Proven experience in CRM and clienteling within the luxury retail sector.
- Strong analytical skills with the ability to interpret complex data.
- Excellent communication and interpersonal skills.
- Familiarity with CRM software and tools.
- Ability to work collaboratively in a fast-paced environment.
Skills
Experience
Minimum of 3 years experience in CRM and clienteling within the luxury retail industry.
Education
Bachelor's degree in Marketing, Business Administration, or a related field.
Workplace
The role is situated in London, England, UK. There are currently 434 open positions in London on Cerulean, with 13 added recently. Within England, Cerulean currently features 545 open roles, including 16 recent additions. Across UK, Cerulean lists 572 open roles — 17 of them newly added.
Culture
Chanel fosters a culture of creativity and innovation, encouraging employees to push the boundaries of luxury fashion. The brand values diversity and inclusivity, creating a supportive and dynamic workplace where talent can thrive. Employees are empowered to contribute to Chanel's legacy of excellence and to develop their careers in a prestigious environment.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.