Chanel Fragrance and Beauty Counter Manager
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Jun 11, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel seeks a Fragrance and Beauty Counter Manager in Shanghai to lead a team and drive luxury retail excellence.
Role & Responsibilities
- Promote brand culture and vision while integrating them seamlessly into customer service delivery
- Lead a sizable team to achieve performance targets, providing individual coaching to each beauty advisor
- Collaborate with training teams to advance staff personal and professional development, building succession talent for the brand
- Implement headquarters procedures to ensure operational excellence and maximize in-store efficiency
- Deliver distinctive customer service experiences that strengthen customer loyalty and brand affinity
- Represent brand image and aesthetic standards at the counter, setting the example for the team
- Identify business opportunities aligned with brand vision and strategy to drive team goals
- Monitor team execution and collaboration capabilities to ensure consistent service quality
Qualifications
- Outstanding leadership and strategic thinking with the ability to execute comprehensive plans
- Proven capacity to elevate team execution and collaboration, guiding staff toward exceptional customer experiences
- Lead by example, embodying brand values and fostering team capability development
- Strong artistic sensibility and deep familiarity with luxury goods industry standards
- Intellectual curiosity, adaptability, and passion for continuous learning
- Demonstrated enthusiasm and commitment to excellence
Skills
Experience
Substantial experience in luxury retail management, ideally in fragrance, beauty, or selective distribution environments, with demonstrated success leading teams and achieving sales targets in a brand-conscious setting.
Education
Secondary education (high school diploma or equivalent) required; tertiary qualification in business, retail management, or related field preferred.
Workplace
The successful candidate will be located in Shanghai, Shanghai, China.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Fragrance and Beauty Sales Manager», «Fragrance and Beauty Department Head», «Luxury Beauty Counter Director», «Fragrance and Beauty Boutique Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.