Chanel City Manager, Fragrance & Beauty
- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Posted
- Mar 25, 2026
About Chanel
Chanel is a privately owned French maison renowned for its heritage in couture, beauty and luxury lifestyle products. The brand is celebrated for meticulous craftsmanship, creative leadership and uncompromising standards of service, operating a global retail network that emphasizes client experience and brand integrity.
Chanel City Manager role in Nanjing – lead retail operations across fragrance & beauty points of sale, manage teams, and drive luxury retail excellence.
Role & Responsibilities
- Partner with Visual Merchandising teams to ensure windows and in-counter displays consistently reflect the CHANEL brand image and aesthetic standards
- Oversee boutique and counter management teams to foster a culture of excellence, ensuring engagement, motivation, and alignment with CHANEL vision and mission
- Deliver timely coaching, recognition, and delegation commensurate with individual performance and capability
- Collaborate with People & Organisation on hiring decisions, talent retention, and external retail training recommendations
- Identify and execute customer service improvements through close coordination with training and CRM teams
- Analyze sales trends and KPI performance across assigned points of sale; develop and implement corrective action plans as needed
- Support the Regional Sales Manager in allocating sales targets and developing challenging goals based on performance and market trends
- Propose, apply, and adjust annual animation and promotional plans to align with business objectives and improve efficiency
- Manage staff schedules and daily operational zoning to ensure optimal floor coverage and client service delivery
- Oversee inventory management protocols, safety stock levels, and completion of weekly and monthly stocktaking procedures
- Collaborate with Store Design and Visual Merchandising on new or renovated counter projects, recommending optimal category zoning and layout based on local market requirements
- Ensure compliance with all operational procedures regarding sales, returns, transfers, stock adjustments, and corporate policies
- Monitor competitive actions and market trends in the luxury cosmetics retail sector; provide market intelligence and personal insights to senior leadership
- Maintain strategic relationships with trade partners and department store leadership to optimize business advantage
- Negotiate with department stores on additional brand visibility programs outside of primary points of sale
Qualifications
- Bachelor's degree or equivalent
- Minimum 5 years of sales experience in luxury or FMCG industries
- Minimum 3 years of multi-city managerial experience in a multinational environment
- Demonstrated leadership and management capability with strong problem-solving and delegation skills
- Exceptional attention to detail and commitment to visual merchandising excellence
- Strong client service orientation and customer-centric mindset
- Proficiency with POS systems and basic computer skills
- Sound business acumen and ability to synthesize market intelligence
- High learning agility and openness to challenging conventional approaches
Skills
Experience
At least 5 years of professional sales experience in the luxury or FMCG sectors, with a minimum of 3 years managing multiple retail locations across different cities within a multinational corporate environment. Prior experience in fragrance, beauty, or cosmetics retail is advantageous. Demonstrated success in driving sales performance, leading geographically dispersed teams, and implementing retail excellence initiatives.
Education
Bachelor's degree or higher qualification in Business, Retail Management, Marketing, or a related discipline.
Workplace
The successful candidate will be located in Nanjing, Jiangsu, China.
Culture
Chanel fosters a culture of excellence, discretion and creative rigor where craftsmanship and client service are paramount. The retail organisation values high standards, continuous learning and collaborative leadership, offering a fast‑paced environment focused on elevating the customer experience.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Regional Operations Manager», «Boutique Operations Director», «Multi-City Retail Manager», «Market Development Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.