Chanel Fragrance and Beauty Business Manager

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Develop team members through onboarding, succession planning, career development, and individual development plans.
• Oversee annual reviews and hold ongoing performance conversations with team members.
• Attract and retain talent by recruiting for current and future team positions, including freelancers, through industry networks and internal pipelines.
• Set clear expectations and take accountability for business objectives.
• Lead by example on the sales floor, coach alongside the team, and build direct relationships with top clients to create a welcoming environment.
• Use product, service, and artistry expertise to coach the team and elevate its ability to deliver exceptional client experiences.
• Coach and continuously train the team on retailer-provided clienteling tools, using metric reporting to support development, retention, and loyalty.
• Foster a positive working environment that promotes diversity, mutual respect, and collaboration and is free from discrimination and harassment.
• Hold regular team communication sessions and meetings covering promotions, upcoming events, performance against goals, and corporate initiatives.
• Identify, address, and resolve employee issues professionally and in accordance with CHANEL standards, policies, and procedures; partner with the Account Executive and P&O as needed.
• Collaborate with the Account Executive to align communications on corporate strategy, company initiatives, and objectives.
• Create a service culture and provide every client with a distinctive, memorable in-store and after-sales experience, acting as the boutique host.
• Promote relationship-building in store and personalize client experiences.
• Recruit clients and build their loyalty to the brand.
• Plan, coordinate, orchestrate, and execute events.
• Resolve client situations in accordance with CHANEL standards and retailer-specific guidelines, partnering with appropriate teams and individuals as needed.
• Collaborate with CHANEL Fashion partners in ready-to-wear, accessories, and shoes to create World of CHANEL experiences for clients.
• Apply an entrepreneurial mindset to meet business objectives, strengthen client relationships, drive retail growth, and enhance brand vitality.
• Work with the Account Executive and Market Director to develop and execute long-term strategy.
• Use market understanding to identify business opportunities and develop action plans.
• Analyze reports to identify business wins and opportunities and inform future decisions.
• Oversee and delegate operational responsibilities to ensure effectiveness and efficiency.
• Participate actively in payroll processes, deadlines, and compliance.
• Maintain brand image, hygiene standards, and visual merchandising requirements.
• Work with retail partners to align on retailer and client events and serve as the liaison between the brand and retailer.
• Attend seasonal seminars hosted by Education Executives and corporate meetings.
• Maintain an in-store presence to develop and coach teams, uphold boutique image and operational standards, and deliver elevated client service that drives business results.

Qualifications

• Ability to thrive in a team environment and collaborate effectively.
• Understanding of and passion for client experience.
• Excellent communication skills.
• Foreign-language skills preferred but not required.
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives.
• Outstanding ability to develop strong relationships.
• Ability to manage multiple tasks and meet tight deadlines concurrently.
• Excellent presentation and facilitation skills, with strong attention to detail.
• Bachelor’s degree preferred.
• At least 5 years of leadership experience in a luxury retail environment preferred.
• Flexible schedule, including the ability to work late nights, weekends, and some holidays.
• Ability to lift up to 15 pounds and stand for extended periods throughout the day.

Skills

Experience

At least 5 years of leadership experience in a luxury retail environment preferred.

Education

Bachelor’s degree preferred.

Compensation

The base compensation for this position ranges from USD 72,300 to USD 104,000 per annum.

Benefits

Wellbeing resources, including dedicated paid Wellbeing Days in Retail and a wellbeing fund; family and caregiving benefits, including parental leave, fertility support, MilkStork, and Care.com membership; paid vacation, holiday, sick, and volunteer days; 401(k) and other incentives; medical, dental, and vision coverage; MDLIVE virtual care; One Medical; Health Care and Dependent Care Flexible Spending Accounts; Health Savings Account; Employee Assistance Program; life insurance; Accidental Death & Dismemberment coverage; Short-Term and Long-Term Disability; Health Advocate; International Business Travel Accident & Medical coverage; commuter transit and parking benefits.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.