Chanel Fragrance and Beauty Boutique Manager

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Lead and manage the Fragrance and Beauty boutique team through recruitment, performance evaluation, training, and development initiatives
• Supervise team organization and efficiency, monitor individual and collective objectives, and foster a culture of knowledge-sharing and collaboration
• Pilot and coordinate all boutique activities in alignment with corporate strategy and defined objectives
• Develop and deploy the business strategy across the boutique, ensuring team comprehension and execution
• Cooperate with Marketing and Retail teams to execute campaigns, product animations, and brand launches
• Monitor, analyze, and report on financial and budgetary indicators, ensuring boutique profitability
• Develop and coordinate sales strategies to achieve business objectives within budget and approved action plans
• Analyze sales performance to identify bestsellers and underperforming products, implementing corrective actions
• Ensure the retail environment maintains Visual Merchandising standards and reflects Chanel's brand image
• Implement effective inventory management and control procedures to minimize stock variations
• Deliver exceptional client experience and support the sales team on the shop floor
• Manage customer inquiries and complaints in accordance with brand standards
• Cultivate the customer database and encourage team engagement with CRM initiatives
• Ensure strict adherence to Boutique Charter and operational procedures
• Represent the boutique positively in all internal and external communications

Qualifications

• Minimum 5 years of boutique management experience in a luxury retail environment
• Post-graduate degree qualification
• Demonstrable expertise in fragrance and beauty retail
• Exceptional interpersonal and communication skills
• Strong analytical and financial acumen
• Proven ability to develop and maintain client relationships
• Intercultural competence and sensitivity to diverse clientele
• Collaborative mindset with ability to build trust-based relationships across departments

Skills

Experience

Minimum 5 years of professional experience in boutique management within the luxury retail sector, with demonstrated expertise in team leadership, sales growth, and operational excellence.

Education

Post-graduate degree (Master's level or equivalent).

Workplace

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.