Chanel Fragrance & Beauty Boutique Director

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Lead and develop a boutique team through coaching, mentoring, and performance management, including succession planning and annual review processes
• Foster a welcoming, inclusive boutique environment that reflects Chanel brand standards and encourages team collaboration
• Serve as the ultimate decision maker and assume overall leadership responsibility for the boutique
• Provide exceptional in-store and after-sales client experience by personalizing interactions and resolving client situations according to company philosophy and standards
• Meet annual Voice of Client standards and drive a culture of relationship-building and client loyalty through effective clienteling and CRM utilization
• Consistently achieve sales objectives and boutique KPIs using all available levers including products, services, and events
• Develop and execute business initiatives to grow the client base, drive sales, and expand Chanel's market presence, with emphasis on locally relevant events
• Oversee operational tasks including stock management, staff scheduling, payroll coordination, and loss prevention protocols
• Maintain visual merchandising and boutique hygiene standards at all times, creating a culture of service, expertise, cleanliness, and attention to detail
• Model brand image expectations as a brand ambassador and maintain an active role on the sales floor to lead by example
• Build collaborative relationships with internal Fashion Boutique personnel and external mall/center vendors
• Approach the business with an omni-channel mindset, driving sales to both the boutique and Chanel.com where appropriate
• Attend seasonal education seminars and corporate meetings to maintain product and brand expertise

Qualifications

• Minimum 7 years of leadership experience in retail or luxury goods environments
• Demonstrated excellence in team development, recruitment, and retention
• Strong operational and financial acumen, including budget management and cost optimization
• Fluency in product knowledge, service delivery, and artistry skills
• Ability to thrive in a dynamic, fast-paced environment whilst managing multiple tasks and tight deadlines concurrently
• Ability to lift 20 lbs and stand for extended periods
• A flexible schedule with availability for late nights, weekends, and select holidays
• Passion for the House of Chanel, its heritage, product offerings, and commitment to social and cultural initiatives
• Curiosity and desire for continuous professional growth within the luxury fashion industry

Skills

Experience

Minimum 7 years of demonstrated leadership experience, preferably in luxury retail, fragrance, beauty, or high-end fashion boutique environments. Proven track record of building and developing high-performing teams, driving sales growth, and delivering exceptional client experiences in a luxury setting.

Education

Bachelor's degree preferred.

Workplace

Compensation

The base compensation for this position ranges from USD 87,500 to USD 120,000 per annum.

Benefits

Wellbeing resources including dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund; family and caregiving benefits including parental leave, fertility support, MilkStork, and Care.com 1Membership; generous paid time off policies covering vacation, holiday, sick, and volunteer days; 401(k) and other incentives; robust healthcare offerings including medical, dental, vision, MDLIVE virtual care, One Medical, Flexible Spending Accounts, Health Savings Account, and Employee Assistance Program; life insurance, Accidental Death & Dismemberment, Short Term and Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking benefits.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.