Chanel Fragrance & Beauty Boutique Director

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Lead and develop boutique staff with a focus on succession planning, career development, and annual performance reviews
• Create and implement staff development plans, coaching team members in product knowledge, service excellence, and artistry skills
• Facilitate regular team communication sessions regarding promotional activities, performance metrics, corporate initiatives, and strategic priorities
• Identify, address, and resolve employee issues professionally in accordance with CHANEL standards and policies, partnering with HR as needed
• Own full recruitment cycle for all positions including permanent staff and freelancers; attract, recruit, and retain top talent
• Ensure consistent and effective onboarding experience for new team members
• Foster an inclusive, positive working environment that encourages diversity, mutual respect, and collaboration free from discrimination and harassment
• Lead by example on the sales floor through internal and external interactions, ensuring a welcoming boutique environment
• Assume overall leadership responsibility for the boutique and serve as the ultimate decision maker
• Approach the business with an omni-channel mindset, driving sales to physical boutiques and digital channels where appropriate
• Develop relationships with internal Fashion Boutique personnel and external vendors within the mall/center ecosystem
• Provide a unique and memorable in-store and after-sales experience to every client through personalized service and relationship building
• Address and resolve client situations according to company philosophy, policies, and standards while meeting voice-of-client standards
• Attend seasonal education seminars and corporate meetings
• Model brand image expectations in terms of image code and service behaviors as a brand ambassador
• Support and maintain a hygienic client experience while maintaining visual merchandising standards at all times
• Create a culture of service, expertise, cleanliness, organization, and attention to detail
• Consistently achieve overall sales objectives using all levers including products, services, and events to drive and maximize sales performance
• Establish and drive effective goal setting in sales, KPIs, clienteling, service behaviors, and CRM
• Utilize client data to retain and recruit customers, growing client return rates and lifetime value
• Develop business initiatives that grow the client base, drive sales, and enhance the company's local market presence, with emphasis on community-relevant events
• Maintain up-to-date awareness of industry trends, local market dynamics, and competitive activity
• Continuously network to identify and execute strategic growth opportunities through community relationships
• Manage and drive appropriate merchandise stock levels, communicating with corporate regarding any issues
• Oversee operational tasks in partnership with the Assistant Manager
• Recap weekly store performance and events, ensuring timely submission to corporate
• Monitor store expenses including personnel costs and maintain operating budgets while striving to reduce overall costs
• Support and assume responsibility for loss prevention, physical security, store cash controls, inventory management, and loss prevention audits
• Manage and optimize staff scheduling to ensure adequate floor coverage for superior customer service and sales performance
• Coordinate schedule requests, paid time off, holiday scheduling, and overtime processing with HR and Payroll

Qualifications

• Minimum of 7 years of leadership experience
• Bachelor's degree (preferred)
• Proven ability to lead and develop high-performing retail teams
• Demonstrated expertise in fragrance and beauty product knowledge
• Strong understanding of omni-channel retail operations and customer experience
• Experience with client relationship management (CRM) and data-driven retail strategies
• Proficiency in store operations, budgeting, and loss prevention
• Experience in visual merchandising and maintaining brand standards
• Ability to thrive in a team environment and work collaboratively
• Passion for client experience and luxury retail service
• Foreign language skills preferred but not required

Skills

Experience

Minimum 7 years of leadership experience in luxury retail, fragrance and beauty, or department store management. Demonstrated track record of successfully developing teams, driving sales performance, managing operations, and delivering exceptional client experiences in a high-volume luxury retail environment.

Education

Bachelor's degree preferred; high school diploma or equivalent required.

Workplace

Compensation

The base compensation for this position ranges from USD 92,400 to USD 122,000 per annum.

Benefits

Wellbeing Days in Retail and Wellbeing fund; family and caregiving benefits including parental leave, fertility support, MilkStork, and Care.com membership; generous paid time off including vacation, holiday, sick, and volunteer days; 401(k) and other incentives; comprehensive healthcare offerings including medical, dental, vision, MDLIVE virtual care, One Medical, Flexible Spending Accounts, Health Savings Account, and Employee Assistance Program; life insurance, accidental death and dismemberment, short and long-term disability, Health Advocate, international business travel accident and medical coverage, and commuter transit and parking benefits; bonus potential.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.