Chanel Fragrance and Beauty Boutique Director

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Lead the boutique’s overall operations and serve as its ultimate decision-maker.
• Develop boutique staff through succession planning, career development, development plans, annual reviews, coaching, and onboarding; recruit and retain employees, including freelancers.
• Facilitate regular team communications on promotions, performance against goals, corporate initiatives, and other relevant topics; address employee issues professionally and in accordance with CHANEL standards, policies, and procedures, partnering with HR as needed.
• Foster a positive, inclusive working environment that supports mutual respect, collaboration, and freedom from discrimination and harassment; lead by example on the sales floor and ensure a welcoming boutique environment.
• Use an omnichannel approach to drive sales to fashion boutiques and CHANEL.com where appropriate, and build relationships with internal Fashion Boutique personnel and external mall or center vendors.
• Deliver a distinctive in-store and after-sales experience to every client; personalize client relationships, resolve client situations in line with company philosophy and standards, meet annual voice-of-client standards, and attend seasonal education seminars and corporate meetings.
• Represent the brand and uphold image-code, service, hygiene, and visual-merchandising standards; foster service, expertise, cleanliness, organization, and attention to detail.
• Achieve sales objectives through products, services, and events; set goals for sales, KPIs, clienteling, service behaviors, and CRM; use client data to retain clients, recruit new clients, and increase return rates.
• Develop business initiatives and locally relevant events to grow the client base, sales, and marketplace presence; monitor industry, local, and competitive trends; build community relationships to identify and execute growth opportunities.
• Manage merchandise stock levels and communicate issues to corporate; oversee operational tasks with the Assistant Manager; submit timely weekly performance and event recaps.
• Monitor expenses, including personnel costs, maintain operating budgets, and work to reduce costs.
• Support and take responsibility for loss prevention, risk management, physical security, cash controls, inventory management, inter-store communication, and loss-prevention audits.
• Optimize staff schedules with the Assistant Manager to ensure floor coverage and support customer service and sales; coordinate schedule requests, paid time off, holidays, overtime, and leave processing with HR and Payroll.

Qualifications

• Ability to thrive in a team environment and collaborate effectively.
• Understanding of and passion for client experience.
• Excellent communication skills.
• Foreign-language skills preferred, but not required.
• Passion for CHANEL, its history and products, and its commitment to social and cultural initiatives.
• Curiosity and desire to learn and grow professionally within CHANEL.
• Ability to handle multiple tasks and meet tight deadlines concurrently.
• Ability to lift 20 lbs. and stand for extended periods.
• Flexible schedule, including late nights, weekends, and some holidays.
• In-store presence required to develop and coach teams, uphold boutique image and operational standards, and deliver elevated client service that drives business results.

Skills

Experience

Minimum of 7 years of leadership experience

Education

Bachelor’s degree preferred

Compensation

The base compensation for this position ranges from USD 92,400 to USD 120,000 per annum.

Benefits

Wellbeing resources, including dedicated paid Wellbeing Days for retail employees and a wellbeing fund; family and caregiving benefits, including parental leave, fertility support, MilkStork, and Care.com membership; paid vacation, holidays, sick leave, and volunteer days; 401(k) and other incentives; medical, dental, vision, MDLIVE virtual care, One Medical, healthcare and dependent-care Flexible Spending Accounts, a Health Savings Account, and an Employee Assistance Program; life insurance, Accidental Death and Dismemberment coverage, short- and long-term disability, Health Advocate, international business travel accident and medical coverage, and commuter transit and parking benefits. Benefits and perks depend on eligibility and may be modified.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.