Chanel Fragrance and Beauty Boutique Director

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Lead the boutique’s overall operations and serve as the ultimate decision-maker.
• Develop boutique staff through succession planning, career development, development plans, and annual reviews; coach and support the team in product, service, and artistry expertise.
• Facilitate regular team communications on promotional activity, performance against goals, corporate initiatives, and other key topics.
• Identify and resolve employee issues in accordance with CHANEL standards, policies, and procedures, partnering with HR as needed.
• Recruit and retain employees and freelancers across all team positions, and ensure an effective onboarding experience for new hires.
• Foster a positive, inclusive working environment based on mutual respect and collaboration, free from discrimination and harassment.
• Lead by example on the sales floor, support internal and external interactions, and maintain a welcoming boutique environment.
• Apply an omnichannel approach, driving sales to fashion boutiques and CHANEL.com where appropriate; build relationships with local Fashion Boutique personnel and external mall or center vendors.
• Deliver memorable in-store and after-sales experiences, build client relationships, personalize service, and resolve client situations in line with company philosophy, policies, and standards.
• Meet corporate voice-of-client standards and attend seasonal seminars hosted by Education Executives and corporate meetings.
• Model CHANEL image-code and service-behavior expectations as a brand ambassador; maintain hygiene, visual merchandising, cleanliness, organization, and attention-to-detail standards.
• Achieve sales objectives through products, services, and events; set goals for sales, KPIs, clienteling, service behaviors, and CRM.
• Use client data to retain, recruit, and grow client return rates; develop initiatives and locally relevant events to expand the client base, drive sales, and strengthen the company’s marketplace presence.
• Stay current on industry and local trends and competitive activity; build local relationships to identify and execute strategic growth opportunities.
• Manage merchandise stock levels and communicate issues to corporate; oversee operational tasks with the Assistant Manager and submit timely weekly recaps of store performance and events.
• Monitor expenses, including personnel costs, maintain operating budgets, and seek to reduce costs.
• Support and oversee loss prevention across risk management, physical security, cash controls, inventory management, inter-store communication, and loss-prevention audits.
• Optimize staff scheduling and floor coverage with the Assistant Manager; coordinate schedule requests, paid time off, holidays, overtime, and leave processing with HR/Payroll.

Qualifications

• Ability to thrive in a team environment and work collaboratively.
• Understanding of and passion for client experience.
• Excellent communication skills.
• Foreign-language skills preferred but not required.
• Passion for CHANEL, its history, product offerings, and commitment to social and cultural initiatives.
• Curiosity and desire to learn and grow professionally within CHANEL.
• Ability to handle multiple tasks and meet tight deadlines concurrently.
• Ability to lift 20 lbs. and stand for extended periods.
• Flexible schedule with availability for late nights, weekends, and some holidays.
• In-store presence required to develop and coach teams, uphold boutique image and operational standards, and deliver elevated client service that drives business results.

Skills

Experience

Minimum of 7 years of leadership experience

Education

Bachelor’s degree preferred

Compensation

The base compensation for this position ranges from USD 92,400 to USD 116,000 per annum.

Benefits

Wellbeing resources, including dedicated paid Wellbeing Days in Retail and a Wellbeing fund; family and caregiving benefits, including parental leave, fertility support, MilkStork, and Care.com Membership; paid vacation, holiday, sick, and volunteer days; 401(k) and other incentives; medical, dental, and vision coverage; MDLIVE virtual care, One Medical, Flexible Spending Accounts for health care and dependent care, a Health Savings Account, and an Employee Assistance Program; life insurance, Accidental Death & Dismemberment, short- and long-term disability, Health Advocate, International Business Travel Accident & Medical coverage, and commuter transit and parking. Benefits and perks are subject to eligibility.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.