Chanel Fragrance and Beauty Boutique Director

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

The Fragrance and Beauty Boutique Director leads CHANEL’s Glendale boutique, developing the team and driving client experience, sales, brand standards and operational performance. The role requires at least seven years of leadership experience, an in-store presence and schedule flexibility for late nights, weekends and some holidays; the anticipated annual base salary is $92,400–$125,700, with variable pay and benefits.

Role & Responsibilities

• Lead the boutique’s overall operations and serve as the ultimate decision-maker.
• Develop boutique staff through succession planning, career development, individual development plans and annual reviews; coach the team on product, service and artistry expertise.
• Lead recruitment and retention for all team positions, including freelancers, and ensure an effective onboarding experience for new hires.
• Address employee issues professionally in accordance with CHANEL standards, policies and procedures, partnering with HR as needed.
• Foster a positive, inclusive working environment that encourages mutual respect and collaboration and is free from discrimination and harassment.
• Lead by example on the sales floor, engage with internal and external audiences, and ensure a welcoming boutique environment.
• Apply an omnichannel approach, directing sales to fashion boutiques and CHANEL.com where appropriate; build relationships with fashion boutique personnel and external mall or center vendors.
• Deliver a memorable in-store and after-sales experience at every client touchpoint; build personalized client relationships, resolve client situations in line with company philosophy and standards, and meet corporate voice-of-client standards.
• Attend seasonal seminars led by Education Executives and corporate meetings.
• Represent the brand and uphold image-code and service-behavior expectations; maintain hygiene and visual merchandising standards, and foster service, expertise, cleanliness, organization and attention to detail.
• Achieve sales objectives through products, services and events; set goals for sales, KPIs, clienteling, service behaviors and CRM.
• Use client data to retain, recruit and grow returning clientele; develop initiatives and locally relevant events that expand the client base, sales and market presence.
• Monitor industry, local-market and competitive trends; build community relationships to identify and execute strategic growth opportunities.
• Manage merchandise stock levels and escalate issues to corporate; oversee operational tasks with the Assistant Manager.
• Submit timely weekly recaps of store performance and events; monitor expenses, including personnel costs, maintain operating budgets and work to reduce costs.
• Oversee loss prevention, risk management, physical security, cash controls, inventory management, inter-store communication and loss-prevention audits.
• Optimize staff schedules with the Assistant Manager to ensure floor coverage, strong customer service and sales performance; coordinate schedule requests, paid time off, holidays, overtime and leave processing with HR and Payroll.

Qualifications

• Ability to thrive and collaborate in a team environment.
• Understanding of and passion for client experience.
• Excellent communication skills.
• Foreign-language skills preferred but not required.
• Passion for CHANEL, its history, product offerings and commitment to social and cultural initiatives.
• Curiosity and a desire to learn and grow professionally within CHANEL.
• Ability to handle multiple tasks and meet tight deadlines concurrently.
• Ability to lift 20 lbs. and stand for extended periods.
• Flexible schedule, including late nights, weekends and some holidays.
• In-store presence required to develop and coach teams, uphold boutique image and operational standards, and deliver elevated client service.

Skills

Experience

Minimum of 7 years of leadership experience

Education

Bachelor’s degree preferred

Workplace

Compensation

The base compensation for this position ranges from USD 92,400 to USD 125,700 per annum.

Benefits

Variable pay, bonus potential, wellbeing paid time off and a wellbeing fund, family and caregiving benefits including parental leave and fertility support, paid vacation, holiday, sick and volunteer days, 401(k), healthcare benefits including medical, dental, vision, virtual care, One Medical, flexible spending accounts, a health savings account and an employee assistance program, life and disability insurance, health advocacy, international business travel accident and medical coverage, commuter transit and parking benefits, employee resource groups, annual volunteer time off and matching of employee donations to select charitable organizations.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.