Chanel Fragrance and Beauty Assistant Business Manager

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Partner with the Fragrance and Beauty Business Manager to develop and lead the team, with a direct focus on the ongoing growth and development of the Stock Associate; create and drive development plans, oversee the annual review process, and hold ongoing performance conversations.
• Co-lead regular team communication sessions with the Fragrance and Beauty Business Manager covering promotional activity, upcoming events, performance against goals, and corporate initiatives.
• Foster a positive working environment that encourages diversity, mutual respect, and collaboration and is free from discrimination and harassment.
• Use product, service, and artistry expertise to coach and support the team, elevating their skills to deliver an exceptional client experience.
• Manage time, set priorities, and delegate effectively in support of the Fragrance and Beauty Business Manager; spend 60% of time on the sales floor coaching and driving the client experience and 40% on operations.
• Oversee sales-floor operations, including stock and replenishment needs and areas of pride.
• Establish an organized, controlled stock-storage system for the Stock Associate to maintain.
• Lead operations for retailer systems; communicate inventory and supply needs to the Fragrance and Beauty Business Manager; receive and check in inventory; and manage shipping, receiving, and damages.
• Serve as the point person for retailer and company Standard Operating Procedures, uphold standards, and educate the team as needed.
• Partner with the Fragrance and Beauty Business Manager and regional and corporate store-environment teams on counter visual changeovers.
• Build relationships with key corporate partners for ongoing operational and visual support and day-to-day needs.
• Assist the Fragrance and Beauty Business Manager with event planning, coordination, orchestration, and execution.
• Work with the Fragrance and Beauty Business Manager to understand retailer and client events and act as liaison between the brand and retailer when needed.
• Execute operational responsibilities to ensure effectiveness and efficiency.
• Participate actively in payroll processes, deadlines, and compliance.
• Help create a service culture and provide every client with a unique, memorable in-store and after-sales experience at every point of sale.
• Foster a culture of relationship-building and personalized client experiences.
• Lead and train the team on retailer-provided clienteling tools to build client retention and loyalty, using metric reporting to further develop the team.
• Share ownership of brand image, hygiene standards, and visual merchandising requirements.
• Attend seasonal seminars hosted by Education Executives and corporate meetings.

Qualifications

• Ability to thrive in a team environment and work collaboratively.
• Understanding of and passion for client experience.
• Excellent communication skills.
• Foreign language skills preferred but not required.
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives.
• Curiosity and desire to learn and grow professionally within the world of CHANEL.
• Bachelor’s degree preferred; high school diploma or GED required.
• Three or more years of leadership experience in a luxury retail environment or operational role preferred.
• Flexible schedule, with availability for late nights, weekends, and some holidays.
• Ability to lift up to 15 pounds and stand for extended periods throughout the day.
• In-store presence to develop and coach teams, uphold boutique image and operational standards, and deliver elevated client service to drive business results.

Skills

Experience

Three or more years of leadership experience in a luxury retail environment or operational role preferred.

Education

High school diploma or GED required; bachelor’s degree preferred.

Compensation

The base compensation for this position ranges from USD 68,600 to USD 102,100 per annum.

Benefits

Wellbeing resources, including dedicated paid Wellbeing Days in Retail and a Wellbeing fund; family and caregiving benefits, including parental leave, fertility support, MilkStork, and Care.com Membership; paid vacation, holidays, sick leave, and volunteer days; 401(k) and other incentives; medical, dental, and vision coverage; MDLIVE virtual care; One Medical; Health Care and Dependent Care Flexible Spending Accounts; Health Savings Account; Employee Assistance Program; life insurance; Accidental Death and Dismemberment coverage; short- and long-term disability; Health Advocate; international business travel accident and medical coverage; commuter transit and parking benefits.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.