Chanel Fragrance and Beauty Assistant Business Manager

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

CHANEL is seeking a Fragrance and Beauty Assistant Business Manager for its Saks flagship in New York. The role partners with the Business Manager to lead team development, sales-floor and stock operations, client experience, visual standards, events, and payroll compliance.

Role & Responsibilities

• Partner with the Fragrance and Beauty Business Manager to develop and lead the team, with direct responsibility for the continuous growth and development of the Stock Associate; create development plans, oversee annual reviews, and hold ongoing performance conversations.
• Co-lead regular team communication sessions covering promotional activity, upcoming events, performance against goals, and corporate initiatives.
• Foster a positive, inclusive working environment based on mutual respect and collaboration, free from discrimination and harassment.
• Coach and support the team in product, service, and artistry skills to elevate expertise and the client experience.
• Manage time, priorities, and delegation in support of the Business Manager; spend 60% of time on the sales floor coaching and driving the client experience and 40% on operations.
• Oversee sales-floor operations, including stock and replenishment needs and areas of pride.
• Establish an organized, controlled stock-storage system for the Stock Associate to maintain.
• Lead operational processes for retailer systems; communicate inventory and supply needs to the Business Manager; receive and check in inventory; manage shipping, receiving, and damages.
• Own retailer and company Standard Operating Procedures, uphold standards, and educate the team as needed.
• Partner with the Business Manager and regional and corporate store-environment teams on counter visual changeovers.
• Build relationships with corporate partners to secure ongoing operational and visual support and address day-to-day needs.
• Assist the Business Manager with event planning, coordination, orchestration, and execution.
• Understand retailer and client events with the Business Manager and act as liaison between CHANEL and the retailer when needed.
• Execute operational responsibilities to ensure effectiveness and efficiency.
• Participate actively in payroll processes, deadlines, and compliance.
• Help create a service culture and deliver a distinctive, memorable in-store and after-sales experience to every client at every point of sale.
• Foster relationship-building and personalized client experiences.
• Lead and train the team in retailer-provided clienteling tools to build client retention and loyalty; use metric reporting to develop the team.
• Co-own brand image, hygiene standards, and visual merchandising requirements.
• Attend seasonal seminars hosted by Education Executives and corporate meetings.

Qualifications

• Ability to thrive in a team environment and work collaboratively.
• Understanding of and passion for client experience.
• Excellent communication skills.
• Foreign-language skills preferred but not required.
• Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives.
• Curiosity and desire to learn and grow professionally within the world of CHANEL.
• Bachelor’s degree preferred; high school diploma or GED required.
• Three or more years of leadership experience in a luxury retail environment or operational role preferred.
• Flexible schedule, including late nights, weekends, and some holidays.
• Ability to lift up to 15 pounds and stand for extended periods throughout the day.
• In-store presence required to develop and coach teams, uphold boutique image and operational standards, and deliver elevated client service to drive business results.

Skills

Experience

3 or more years of leadership experience in a luxury retail environment or operational role preferred

Education

High school diploma or GED required; bachelor’s degree preferred

Compensation

The base compensation for this position ranges from USD 68,600 to USD 102,100 per annum.

Benefits

Wellbeing resources, including dedicated paid Wellbeing Days in Retail and a wellbeing fund; family and caregiving benefits, including parental leave, fertility support, MilkStork, and Care.com membership; paid vacation, holidays, sick leave, and volunteer days; 401(k) and other incentives; medical, dental, and vision coverage; MDLIVE virtual care; One Medical; health care and dependent care Flexible Spending Accounts; Health Savings Account; Employee Assistance Program; life insurance; Accidental Death and Dismemberment coverage; short- and long-term disability; Health Advocate; international business travel accident and medical coverage; commuter transit and parking benefits.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.