Chanel Fragrance and Beauty Advisor

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Deliver superior service to every client daily through the CHANEL service ritual.
• Build client relationships and loyalty through personal connection and trust.
• Contribute to business growth by achieving sales targets and using products, services and data capture to recruit, retain and build loyalty among clients.
• Attend seasonal seminars hosted by Education Executives and use the Inside Beauty learning application daily to apply learning in day-to-day work.
• Maintain an omnichannel mindset to create a seamless client experience between in-store and online channels.
• Address and resolve client situations in line with company philosophy and standards, partnering with relevant teams as needed.
• Understand upcoming events and engage clients through introductions and demonstrations.
• Demonstrate knowledge of CHANEL’s heritage and savoir-faire, sharing it with clients and the team.
• Understand business challenges, client needs and the surrounding market.
• Keep the work area clean, tidy, hygienic and professional, and follow Visual Merchandising guidelines.
• Maintain a positive attitude, communicate regularly with the team and manager, and demonstrate ethics and integrity.
• Treat others respectfully, acknowledge cultural differences and remain willing to learn from them.

Qualifications

• Ability to thrive in a team environment and collaborate.
• Understanding of and passion for client experience.
• Excellent communication skills.
• Foreign language skills preferred but not required.
• Passion for CHANEL, its history, product offerings, and commitment to social and cultural initiatives.
• Curiosity and desire to learn and grow professionally within CHANEL.
• Articulate, knowledgeable and passionate about cosmetics and fragrance.
• Artistry skills and direct brand experience preferred.
• Passion for CHANEL Beauty products.
• Ability to lift up to 5 lbs. and stand for extended periods.
• Full-time, in-store and in-person presence required to support client sales and service and deliver elevated client service to drive business results.

Skills

Compensation

The base compensation for this position ranges from USD 25 to USD 26 per hour.

Benefits

Wellbeing resources, including dedicated paid Wellbeing Days in Retail and a Wellbeing fund; family and caregiving benefits, including parental leave, fertility support, MilkStork and Care.com Membership; paid vacation, holidays, sick days and volunteer days; 401(k) and other incentives; medical, dental and vision coverage; MDLIVE virtual care; One Medical; Flexible Spending Accounts for health care and dependent care; Health Savings Account; Employee Assistance Program; life insurance; Accidental Death & Dismemberment coverage; short- and long-term disability; Health Advocate; international business travel accident and medical coverage; commuter transit and parking. Eligible employees may also access career development programs and training. Benefits and perks are subject to eligibility.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.