Chanel Fragrance & Beauty Advisor

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Deliver superior service to every client through the Chanel service ritual, treating each guest with utmost respect and ensuring they feel welcome and confident
• Deepen client relationships and loyalty through personal connection, trust-building, and emotional intelligence
• Achieve sales targets by leveraging product knowledge, services, and client data to loyalize, recruit, and retain clients
• Attend seasonal beauty seminars hosted by Education Executives and utilize the Inside Beauty learning application daily to implement advanced knowledge
• Maintain an omnichannel mindset to ensure seamless client experience across in-store and online platforms
• Address and resolve client situations according to company philosophy and standards, partnering with appropriate teams as needed
• Understand details of upcoming events and involve clients through product introduction and demonstration
• Maintain comprehensive knowledge of Chanel brand heritage, product offerings, and know-how, and share this expertise with clients and team members
• Understand market dynamics, business challenges, and client needs to remain competitive and relevant
• Ensure the work area is clean, tidy, hygienic, and professional at all times while adhering to visual merchandising guidelines
• Communicate regularly with the team and manager with a positive attitude, integrity, and commitment to ethics
• Treat colleagues with respect, acknowledge cultural differences, and remain open to learning from diverse perspectives

Qualifications

• Articulate, knowledgeable, and passionate about both cosmetics and fragrance
• Proven artistry skills and direct brand experience preferred
• Deep passion for Chanel Beauty products and the House of Chanel heritage
• Ability to lift up to 5 lbs and stand for extended periods of time
• Full-time in-store and in-person presence to support client sales and deliver elevated service
• Service-oriented mindset with genuine concern for client needs
• Excellent listening skills and eagerness to learn
• Flexibility and adaptability to scheduling changes, new ideas, and strategic direction
• Enthusiastic team player with collaborative abilities
• Confident and professional demeanor with commitment to excellence

Skills

Experience

Demonstrated experience in luxury beauty retail, fragrance consultation, or cosmetics advisory is preferred. Prior experience with high-end brand clienteling, CRM systems, or personal shopping services strongly advantageous. Experience in retail-operations or sales-focused luxury environments required.

Education

High school diploma or equivalent; additional beauty certification, makeup artistry training, or fragrance professional certification is preferred but not required.

Workplace

Compensation

The base compensation for this position ranges from USD 25 to USD 28 per hour.

Benefits

Wellbeing resources including dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund; family and caregiving benefits including parental leave, fertility support, MilkStork, and Care.com membership; generous paid time off policies including vacation, holiday, sick, and volunteer days; 401(k) and other incentives; robust healthcare offerings including medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account, and Employee Assistance Program; life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking; access to Employee Resource Groups; professional development programs including Imagine Chanel People, Heart of Leadership coaching, and Shape Your Career training via the Bloom platform.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.