Chanel Fragrance and Beauty Advisor

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Achieve sales targets using product services, data capture and other business levers to recruit clients, build loyalty and increase client return rates.
• Attend seasonal seminars hosted by Education Executives, apply the training received and proactively build beauty knowledge.
• Share knowledge of CHANEL, its heritage and know-how with clients and the team; understand business challenges and maintain discretion about business matters.
• Deliver superior service to every client through the CHANEL service ritual.
• Build trusted client relationships and loyalty through personal connection; meet clienteling targets.
• Demonstrate and deliver exclusive services, and provide a seamless omnichannel experience between in-store and online channels.
• Resolve client situations in line with company philosophy and standards, partnering with appropriate teams and individuals as needed.
• Understand event details and introduce each customer to relevant events.
• Model CHANEL brand image, grooming and service standards for all audiences.
• Maintain a clean, tidy, hygienic and professional work area in accordance with Visual Merchandising guidelines.
• Communicate regularly with the team and manager, demonstrate a positive attitude and integrity, and treat others with respect while learning from cultural differences.
• Develop customer relationships and use effective follow-up to strengthen loyalty and retention.
• Seek feedback and pursue continuous improvement and professional development.
• Assist with retailer sales functions on the cosmetics floor.
• Exercise sound judgment in decision-making.

Qualifications

• Ability to thrive in a team environment and work collaboratively.
• Understanding of and passion for client experience.
• Excellent communication skills.
• Foreign language skills are preferred but not required.
• Passion for the House of CHANEL, its history, product offerings and commitment to social and cultural initiatives.
• Curiosity and desire to learn and grow professionally within the world of CHANEL.
• Articulate and knowledgeable about cosmetics and fragrance.
• Flexible and adaptable to scheduling changes, new ideas and direction.
• Full-time, in-store and in-person presence is required to support client sales and service and drive business results.
• Service-oriented, with genuine concern for customers’ needs and excellent listening skills.
• Confident and professional, with a commitment to excellence.
• Positive attitude and proactive approach to enhancing the work environment.
• Ability to lift up to 10–20 pounds and stand for extended periods throughout the day.

Skills

Compensation

The base compensation for this position ranges from USD 25 to USD 30.90 per hour.

Benefits

Wellbeing resources, including dedicated paid Wellbeing Days in Retail and a Wellbeing fund; family and caregiving benefits, including parental leave, fertility support, MilkStork and Care.com Membership; paid vacation, holiday, sick and volunteer days; 401(k) and other incentives; medical, dental and vision coverage; MDLIVE virtual care, One Medical, Flexible Spending Accounts for healthcare and dependent care, Health Savings Account and Employee Assistance Program; life insurance, Accidental Death & Dismemberment, Short- and Long-Term Disability, Health Advocate, International Business Travel Accident & Medical coverage, and commuter transit and parking benefits.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.