Chanel Fragrance and Beauty Advisor

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

The Fragrance and Beauty Advisor serves as a CHANEL brand ambassador, delivering exceptional fragrance and beauty service, building lasting client relationships and achieving sales and clienteling targets. The role is full-time, requires in-store and in-person presence, and includes supporting cosmetics-floor sales, maintaining brand and visual standards, and contributing to a collaborative client experience.

Role & Responsibilities

• Achieve sales targets and contribute to business growth through product services, data capture, client recruitment, loyalty and repeat business.
• Attend seasonal seminars hosted by Education Executives and use Inside Beauty learning; apply learning in daily work and proactively build beauty knowledge.
• Share knowledge of CHANEL, its heritage and know-how with clients and colleagues; understand business challenges and maintain discretion.
• Use the retailer’s client system for customer outreach and retention, and collaborate with colleagues to ensure a harmonious counter experience.
• Deliver superior service to every client through the CHANEL service ritual; build trust, strengthen client relationships and loyalty, and meet clienteling targets.
• Demonstrate and deliver exclusive services, create a seamless in-store and online experience, resolve client situations in line with company philosophy and standards, and partner with relevant teams as needed.
• Model CHANEL’s brand image, grooming guidelines and service behaviours; maintain a clean, tidy, hygienic and professional work area in accordance with Visual Merchandising guidelines.
• Communicate regularly with the team and manager, contribute to a welcoming, customer-centric environment, and treat others with respect while recognizing and learning from cultural differences.
• Assist with retailer sales functions on the cosmetics floor and exercise sound judgment in decision-making.

Qualifications

• Service-oriented, with genuine concern for customers’ needs and strong listening skills.
• Articulate and knowledgeable about cosmetics and fragrance.
• Able to develop customer relationships and use effective follow-up techniques to enhance loyalty and retention.
• Confident and professional, with a commitment to excellence, a positive attitude and a proactive approach to improving the work environment.
• Committed to continuous improvement and actively seeking feedback for personal growth and development.
• Able to lift 10–20 pounds and stand for extended periods throughout the day.
• Able to thrive in a team environment and work collaboratively; passionate about client experience.
• Excellent communication skills.
• Foreign language skills preferred but not required.
• Passion for the House of CHANEL, its history, product offerings and commitment to social and cultural initiatives.
• Curious and motivated to learn and grow professionally within the world of CHANEL.
• Flexible and adaptable to scheduling changes, new ideas and direction.

Skills

Compensation

The base compensation for this position ranges from USD 25 to USD 30.90 per hour.

Benefits

Wellbeing resources, including dedicated paid time off for wellbeing, a two-week August office closure, retail Wellbeing Days and a Wellbeing fund; family and caregiving benefits, including parental leave, fertility support, MilkStork and Care.com Membership; paid vacation, holidays, sick leave and volunteer days; 401(k) and other incentives; medical, dental and vision coverage, MDLIVE virtual care, One Medical, Flexible Spending Accounts for healthcare and dependent care, and a Health Savings Account; life insurance, Accidental Death & Dismemberment, short- and long-term disability, Health Advocate, international business travel accident and medical coverage, and commuter transit and parking benefits. Employees are encouraged to take annual time off to volunteer through CHANEL Community, and CHANEL matches employee donations to select charitable organizations.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.