Chanel Fragrance & Beauty Advisor

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Deliver superior service to every client through the Chanel service ritual, ensuring each guest feels welcome, confident, and respected
• Deepen client relationships and loyalty through personal connection, emotional intelligence, and the development of strong, long-lasting relationships
• Achieve sales targets and contribute to business growth through product knowledge, service excellence, and data capture for client acquisition and retention
• Attend seasonal education seminars and utilize the Inside Beauty learning application daily to implement product and service learnings into daily practice
• Uphold an omni-channel mindset to ensure seamless client experience across in-store and online touchpoints
• Address and resolve client situations according to company philosophy and standards, partnering with appropriate teams as needed
• Understand and communicate details of upcoming events, introducing and demonstrating new products to clients
• Maintain comprehensive knowledge of Chanel brand heritage, product offerings, and manufacturing know-how, sharing insights with clients and team members
• Understand business challenges, client needs, and market dynamics to inform consultative selling approach
• Ensure the work area is maintained to the highest standards of cleanliness, hygiene, and professionalism while adhering to visual merchandising guidelines
• Maintain a positive attitude, communicate regularly with team and management, and uphold a strong sense of ethics and integrity

Qualifications

• Articulate, knowledgeable, and passionate about both cosmetics and fragrance
• Artistry skills and direct brand experience preferred
• Passion for Chanel beauty products and the luxury lifestyle
• Ability to lift up to 5 lbs. and stand for extended periods of time
• Full-time in-store and in-person presence required to support client sales and service delivery

Skills

Experience

Experience in luxury retail, fragrance, or beauty is strongly preferred. Direct Chanel brand experience is advantageous.

Education

No specific educational requirements stated; passion for beauty and fragrance, combined with relevant retail experience, is valued.

Workplace

Compensation

The base compensation for this position ranges from USD 24.30 to USD 29 per hour.

Benefits

Wellbeing resources including dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund; family and caregiving benefits (parental leave, fertility support, MilkStork, and Care.com Membership); generous paid time off policies including vacation, holiday, sick, and volunteer days; 401(k) and other incentives; robust healthcare offerings (medical, dental, vision, MDLIVE virtual care, One Medical, Flexible Spending Accounts, Health Savings Account, and Employee Assistance Program); life insurance, accidental death and dismemberment, short-term disability, long-term disability, health advocate, international business travel accident and medical, and commuter transit and parking benefits.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.