Chanel Fragrance & Beauty Advisor

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Deliver superior service to every client through the Chanel service ritual, ensuring each guest feels welcome, confident, and at ease
• Deepen client relationships and loyalty through personal connection, emotional intelligence, and trust-building
• Achieve sales targets and build business through product recommendations, services, and data capture to loyalize, recruit, and retain clients
• Attend seasonal seminars hosted by Education Executives and utilize the Inside Beauty learning application daily to implement product and service learnings
• Uphold an omni-channel mindset to provide seamless client experiences from in-store to online and vice versa
• Address and resolve client situations according to company philosophy and standards, partnering with appropriate teams as needed
• Understand and communicate upcoming events to clients through product introduction and demonstration
• Maintain comprehensive knowledge of the Chanel brand, its heritage, and craftsmanship, sharing this expertise with clients and team members
• Understand business challenges, client needs, and market dynamics to inform consultative selling
• Maintain a clean, tidy, hygienic, and professional work area at all times while respecting Visual Merchandising guidelines
• Communicate regularly with the team and management with a positive attitude, demonstrating ethics and integrity

Qualifications

• Articulate, knowledgeable, and passionate about both cosmetics and fragrance
• Artistry skills and direct luxury beauty brand experience preferred
• Passion for Chanel Beauty products and the House of Chanel
• Service-oriented with genuine concern for client needs
• Excellent listener and eager learner
• Flexible and adaptable to scheduling changes, new ideas, and direction
• Enthusiastic team player
• Confident and professional, striving for excellence
• Ability to thrive in a team environment and work collaboratively
• Understanding of and passion for client experience
• Excellent communication skills
• Ability to lift up to 5 lbs and stand for extended periods of time

Skills

Experience

Retail beauty or luxury fragrance industry experience is preferred, though candidates with transferable customer service excellence and passion for the Chanel brand will be considered.

Education

High school diploma or equivalent; ongoing professional development through Chanel's Inside Beauty learning platform and seasonal seminars is provided.

Workplace

Compensation

The base compensation for this position ranges from USD 25 to USD 33 per hour.

Benefits

Wellbeing resources including dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund; family and caregiving benefits (parental leave, fertility support, MilkStork, Care.com Membership); generous paid time off policies including vacation, holiday, sick, and volunteer days; 401(k) and other incentives; robust healthcare offerings (medical, dental, vision, MDLIVE virtual care, One Medical, Flexible Spending Accounts, Health Savings Account, Employee Assistance Program); life insurance, accidental death & dismemberment, short-term and long-term disability, Health Advocate, international business travel accident & medical coverage, and commuter transit & parking benefits.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.