Chanel Fragrance and Beauty Account Executive

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Execute Chanel business strategies and objectives to achieve established sales targets across retail accounts
• Monitor retail sales performance and hold counter teams accountable to meeting established sales objectives
• Establish regular in-store presence with counter managers and store leadership to ensure alignment with business plans, product launches, and special events
• Develop client acquisition and retention strategies in partnership with counter management, focusing on building a loyal client base
• Foster strategic relationships with retail leadership to ensure optimal positioning of Chanel within beauty departments across space, location, and talent allocation
• Monitor market dynamics and emerging trends to capitalize on opportunities and support achievement of company objectives
• Plan, execute, and communicate all in-store events in collaboration with regional leadership and corporate partners
• Manage budget allocation and ensure adherence to company policies regarding retail supplies, travel, and entertainment expenses
• Recruit and develop counter teams with emphasis on succession planning and talent pipeline development
• Deliver orientation training and onboarding for new counter staff in partnership with education leadership
• Coach counter managers and beauty advisors on product knowledge, service rituals, application techniques, and clientele systems specific to each retailer
• Execute side-by-side coaching to model service excellence and drive behavioral alignment across counters
• Identify learning opportunities and develop focused training plans in collaboration with education teams
• Monitor brand image standards across territory and provide constructive feedback and training to counter teams
• Ensure proper execution of merchandising guidelines and visual merchandising standards at all locations
• Communicate counter-level issues and concerns to corporate to address deficiencies and maintain brand integrity
• Maintain visual standards and brand image as top priority across all touchpoints

Qualifications

• 5+ years of relevant experience in fragrance, beauty, and/or multi-brand retail environments
• Proven track record managing significant sales volume and achieving commercial targets
• Demonstrated ability to recruit, develop, and mentor retail teams
• Expert product knowledge and fluency in fragrance and beauty application techniques
• Strong understanding of multi-brand retail dynamics and counter operations
• Experience with visual merchandising and brand standards execution
• Proficiency with CRM systems and retail clientele management

Skills

Experience

5+ years of relevant experience in fragrance and beauty retail, multi-brand retail environments, or related beauty wholesale channels, with proven success managing significant sales volume, leading retail teams, and developing talent.

Education

Bachelor's Degree preferred

Workplace

Compensation

The base compensation for this position ranges from USD 92,400 to USD 125,700 per annum.

Benefits

Wellbeing resources including dedicated paid time off for wellbeing and a wellbeing fund; family and caregiving benefits (parental leave, fertility support, MilkStork, and Care.com membership); generous paid time off including vacation, holiday, sick, and volunteer days; 401(k) and retirement incentives; robust healthcare offerings (medical, dental, vision, MDLIVE virtual care, One Medical, flexible spending accounts, health savings account, employee assistance program); life insurance, accidental death and dismemberment, short-term and long-term disability, health advocate services, international business travel accident and medical coverage, and commuter transit and parking benefits; two-week August office closure.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.