Chanel Field Coach

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Define and implement training strategies in collaboration with Marketing, Senior Trainers, and Brand Managers, aligning business objectives with retail team capabilities
• Design customized training plans for each point of sale in partnership with the Senior Trainer, incorporating performance gaps and commercial targets
• Deliver personalized and group coaching sessions to Beauty Consultants on product knowledge, application techniques, and industry trends across makeup, skincare, and fragrance categories
• Ensure retail teams deliver premium client experiences by transmitting brand values, product narratives, and differentiation with precision
• Execute interactive, practical training modules in-store, fostering active participation and real-world application of product knowledge
• Supervise and evaluate correct execution of makeup techniques and personalized customer advisory
• Maintain current expertise on NARS and Shiseido product portfolios, formulations, benefits, application techniques, and competitive positioning
• Analyze and communicate sector trends, product innovations, and emerging application techniques to strengthen team expertise
• Assess team knowledge and skills through point-of-sale observation, theoretical assessments, and practical exercises
• Provide structured feedback to staff with targeted improvement plans to reinforce competencies and knowledge
• Monitor team evolution over time, documenting progress and identifying emerging training needs
• Model best practices in sales and customer service execution on the store floor
• Drive sales conversion through consultative selling techniques, cross-selling strategies, and average ticket growth
• Guarantee premium point-of-sale experiences via personalized consultation, needs diagnosis, effective product demonstration, and sales closure
• Identify commercial opportunities and ensure correct execution of brand standards, storytelling, and customer experience
• Track commercial performance during visits and reinforce behaviors that drive sales results
• Manage role-specific administrative tasks including expense reconciliation, travel logistics coordination, and visit planning
• Identify requirements for testers, point-of-sale materials, and commercial resources to optimize in-store execution
• Monitor inventory and point-of-sale material allocation, coordinating requests and quotations for additional resources as needed
• Maintain alignment with internal teams to ensure correct operational and commercial implementation
• Support implementation and maintenance of visual brand materials at all points of sale

Qualifications

• 2–3 years of experience in beauty sector training and team development, preferably in makeup and skincare
• Proven background in talent development and point-of-sale coaching methodologies
• Deep knowledge of NARS and Shiseido brand heritage, product portfolios, and brand values
• Exceptional communication and presentation skills with proven ability to transmit complex knowledge clearly and engagingly
• Demonstrated capacity to work effectively with diverse teams and adapt coaching strategies to varied retail environments
• Leadership and motivation capability, inspiring continuous team performance improvement
• Strong organizational and planning skills with ability to deliver training objectives across multiple points of sale
• Creative and pedagogical approach to designing dynamic, innovative coaching sessions
• Ability to assess performance and deliver constructive feedback with structured improvement plans
• Flexibility and adaptability for frequent travel and coaching across diverse retail locations

Skills

Experience

2–3 years of experience in training and team development within the beauty sector, with particular expertise in makeup and skincare product knowledge. Proven track record in talent development and point-of-sale coaching methodologies.

Education

Secondary education minimum; post-secondary training in beauty, retail management, or adult education preferred.

Workplace

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.