- Employment
- Full-Time
- Seniority
- Manager
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 30, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
The Fashion Partner Business Performance and Operations Manager supports retail operations, business performance, and boutique opening projects across Chanel’s Fashion Partner boutique network in the Middle East. The role coordinates internal teams and external partners, monitors performance, and ensures operational readiness for new openings; occasional travel across the Middle East is required.
Role & Responsibilities
- Monitor boutique performance indicators and translate business priorities into structured follow-up and execution plans.
- Consolidate business information, dashboards, and performance reviews to support management decision-making.
- Drive the implementation and follow-up of agreed action plans.
- Support the identification of business opportunities and areas requiring operational support.
- Coordinate retail initiatives and operational projects across partner boutiques.
- Roll out new tools and processes, ensuring effective adoption and implementation.
- Manage project timelines and follow up with relevant stakeholders to ensure timely delivery.
- Identify, anticipate, and escalate project risks, delays, and operational issues when needed.
- Coordinate between partner boutiques and internal departments.
- Facilitate communication and stakeholder follow-up to support day-to-day boutique operations.
- Coordinate market visits, business reviews, and boutique meetings.
- Maintain visibility of boutique activities, operational priorities, and key actions to ensure consistent execution and client experience.
- Lead new boutique opening projects in line with the priorities and direction set by the Fashion Retail Partner Manager.
- Manage opening-project timelines, retro-planning, and coordination with internal and external stakeholders.
- Ensure operational readiness ahead of openings, including training, visual merchandising, tools, logistics, and boutique set-up.
- Partner with the Retail team to ensure partner-team readiness and training ahead of each opening.
Qualifications
- At least five years of relevant experience in retail, operations, project coordination, and/or the luxury industry.
- Strong organisational, planning, and project-management capabilities.
- Ability to manage multiple priorities while maintaining attention to detail and high execution standards.
- Excellent communication and stakeholder-management skills, with the ability to work effectively across functions and with external partners.
- Proactive, solution-oriented mindset; ability to anticipate needs, take initiative, and bring actions to completion.
- Strong analytical skills.
- Fluency in English and Arabic.
- Availability to be based in Dubai, with occasional travel across the Middle East.
Skills
Experience
At least five years of relevant experience in retail, operations, project coordination, and/or the luxury industry.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Fashion Partner Retail Operations Manager», «Fashion Partner Business Operations Manager», «Fashion Partner Performance Manager», «Fashion Partner Retail Projects Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.