Chanel Digital Project Manager
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- E-Commerce, Digital & Data Analytics
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Apr 22, 2026
About Chanel
Chanel is an independent French maison renowned for its haute couture, ready-to-wear, leather goods, fragrances, cosmetics and fine jewelry. The house combines rigorous craftsmanship with contemporary creative direction and maintains a discreet, atelier-driven corporate structure that emphasises heritage, quality and global brand stewardship.
Chanel seeks a Digital Project Manager in Tokyo to lead omnichannel transformation, CRM integration, and digital marketing initiatives.
Role & Responsibilities
- Lead global digital and customer experience projects from conception through delivery, including requirements definition and multi-stakeholder coordination between Japan and international offices
- Oversee omnichannel database development, implementation, and optimization across retail and digital touchpoints
- Build, execute, and refine end-to-end customer experience workflows from appointment booking through after-sales service
- Manage implementation of new digital tools and technologies, including LINE mini-apps and other customer engagement platforms
- Ensure seamless integration between official digital platforms and customer data infrastructure with efficient data governance
- Design and execute digital initiatives for events and campaigns, including coordination with advertising agencies and technology partners
- Conduct post-campaign analysis, create performance reports, and present findings to global leadership
- Own project budgeting and resource allocation aligned with marketing strategy and business objectives
Qualifications
- Minimum 10 years of professional experience in digital, CRM, marketing, or customer communication disciplines
- Business-level English proficiency with ability to conduct meetings and negotiations (TOEIC 900+ or equivalent)
- Advanced proficiency in Excel, Word, and PowerPoint
- Demonstrated experience managing web, app, and database integration projects
- Background in digital back-office management, CRM platforms, BI, or AI-related implementations preferred
- Strong communication and stakeholder management capabilities across internal and external teams
Skills
Experience
Approximately 10 years of progressive professional experience in digital transformation, CRM, marketing operations, or customer communication strategy, with proven capability to manage complex, multi-stakeholder technology implementations and platform integrations. Direct experience managing digital back-office systems, customer databases, and technology adoption initiatives is highly valued.
Education
University degree in business, marketing, information systems, or related discipline; equivalent professional credentials or demonstrable expertise accepted.
Workplace
The role is situated in Tokyo, Tokyo, Japan.
Culture
Chanel’s workplace balances creative excellence with exacting standards of craftsmanship and discretion. The environment rewards meticulous attention to detail, cross-disciplinary collaboration and a commitment to preserving a storied brand heritage while driving contemporary relevance.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Customer Experience Project Lead», «Omnichannel Program Manager», «Digital Transformation Manager», «CRM & Platform Project Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.