Chanel Fashion Expertise Manager

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Deliver impactful in-boutique training on collections, savoir-faire, product knowledge and service behaviours.
• Present collection messages aligned with CHANEL’s global vision and tailored to local market needs; support retail teams in understanding and communicating the House’s fashion identity.
• Promote monthly digital learning content and track completion.
• Embody the Client Relational Promise and foster a client-centric culture that creates emotional engagement and authentic connections.
• Coach Style Advisors in personalized style advice, look curation and relationship-building based on clients’ tastes and lifestyles; lead styling workshops and build Style Advisor and Fashion Advisor confidence and skills in making personalized recommendations.
• Assess styling training through observation and qualitative feedback; co-create styling development and client opportunity action plans with Boutique Leadership.
• Partner with the Fashion Expertise Home Office, Style Advisors and Fashion Advisors to deliver boutique client styling appointments and follow up on KPI tracking; provide client feedback to the Fashion Expertise Home Office.
• Identify individual training and coaching needs and tailor development plans with Boutique Leadership.
• Conduct on-site coaching and evaluations, providing structured feedback to Boutique Managers and Fashion Advisors.
• Recognize styling and retail talent and support their progression into Style Advisor or Retail Management roles.
• Engage Boutique Leaders in learning and development initiatives and foster a growth mindset.
• Transmit product and style content to maximize collection impact and support business objectives, including strategies for slow-selling products.
• Work with Boutique Leadership on service indicators and Voice of Client (VOC) results, and share qualitative insights with the Fashion Expertise Home Office.
• Partner with Boutique Leadership to design and deliver New Hire onboarding that builds understanding of the House’s heritage, DNA, codes and distinctiveness; support Boutique Managers in delivering consistent onboarding content.
• Maintain close collaboration with Boutique Teams, Style Advisors and cross-functional colleagues; build client relationships, facilitate engaging training and presentations, and pursue ongoing learning.
• Travel frequently across boutiques in the market.
• Be present in boutiques to develop and coach teams, uphold boutique image and operational standards, and deliver elevated client service that drives business results.

Qualifications

• Recognized styling expertise and confident fashion flair.
• Client-centred mindset focused on memorable experiences and lasting connections.
• Significant experience in luxury fashion, retail or hospitality, with a deep understanding of luxury client expectations.
• Proven retail training experience, preferably in luxury, with the ability to facilitate, coach and evaluate.
• Outstanding interpersonal and communication skills, with the ability to connect authentically with individuals and groups of all sizes.
• Ability to manage and motivate teams, build a collaborative team culture and provide constructive feedback confidently.
• Strong organizational skills and ability to manage competing priorities, deliver projects on schedule, and work independently and transparently.
• Sound judgment and autonomy, with strong decision-making and the ability to provide clear, concise management updates.
• Ability to travel frequently across boutiques within the market.
• Passion for the House of CHANEL, its heritage, creations and codes, and its commitment to social and cultural initiatives.
• Foreign language skills are a plus but are not required.
• Ability to lift 15 lbs and walk and/or stand for extended periods.
• Flexible schedule, including late nights, weekends and some holidays.

Skills

Experience

Minimum 5 years of related experience

Education

Bachelor’s degree preferred

Compensation

The base compensation for this position ranges from USD 92,400 to USD 107,000 per annum.

Benefits

Wellbeing Days and a wellbeing fund; family and caregiving benefits, including parental leave, fertility support, MilkStork and Care.com Membership; paid vacation, holiday, sick and volunteer days; 401(k) and other incentives; medical, dental and vision coverage; MDLIVE virtual care, One Medical, Flexible Spending Accounts for health care and dependent care, Health Savings Account and Employee Assistance Program; life insurance, Accidental Death & Dismemberment, short- and long-term disability, Health Advocate, international business travel accident and medical coverage, and commuter transit and parking.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.