Chanel Manager, Fashion Expertise

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Deliver inspiring in-boutique training sessions on collections, savoir-faire, product knowledge, and luxury service behaviors
• Position Chanel as the ultimate fashion house at each collection launch, tailoring global vision to local market specificities
• Drive interactive learning initiatives and promote monthly digital learning content with completion tracking
• Coach Style Advisors to provide personalized styling advice and build strong client relationships grounded in individual tastes and lifestyles
• Animate styling training workshops and strengthen Style Advisor and Fashion Advisor confidence in offering personalized recommendations
• Monitor styling training effectiveness through observation and qualitative feedback
• Co-create action plans with Boutique Leadership on Style Advisor styling development and client opportunities
• Identify individual training and coaching needs, tailoring development plans in partnership with Boutique Leadership
• Conduct on-site coaching and evaluations, providing structured feedback to Boutique Managers and Fashion Advisors
• Recognize styling and retail talent and actively support progression toward Style Advisor or Retail Management roles
• Cultivate a growth mindset by engaging Boutique Leaders in learning and development initiatives
• Drive transmission of product and style content to maximize collection impact and support business objectives
• Partner with Boutique Leadership Team on service indicators and Voice of Client results, delivering qualitative insights
• Partner with Fashion Expertise Home Office to animate client styling appointments in boutiques and follow up on KPI tracking
• Design and deliver inspiring New Hire onboarding programs supporting understanding of Chanel's heritage, DNA, codes, and singularity
• Support Boutique Managers in delivering onboarding content to ensure consistency of the Chanel experience from day one

Qualifications

• Recognized styling expertise and strong, confident fashion flair
• Client-centered mindset with commitment to delivering unforgettable experiences and building authentic connections
• Significant experience in luxury fashion, retail, or hospitality with deep understanding of luxury client expectations
• Proven experience in retail training, preferably in the luxury sector, with demonstrated ability to facilitate, coach, and evaluate
• Outstanding interpersonal and communication skills with ability to connect authentically with individuals and groups
• Proven ability to manage and motivate, building collaborative, team-focused culture and providing constructive feedback with confidence
• Strong organizational skills managing multiple priorities, delivering projects on schedule, and working both independently and transparently
• Sound judgment and autonomy with ability to exercise good decision-making and provide clear, concise updates to management
• Genuine passion for Chanel, its heritage, creations, codes, and commitment to social and cultural initiatives

Skills

Experience

Minimum 5 years of related experience in luxury fashion retail, training, or hospitality with demonstrated success in team coaching, styling expertise, and retail operations.

Education

Bachelor's degree preferred

Workplace

Compensation

The base compensation for this position ranges from USD 92,400 to USD 107,000 per annum.

Benefits

Wellbeing resources including dedicated paid time off for wellbeing and a Wellbeing fund; family and caregiving benefits (parental leave, fertility support, Milkstork, Care.com membership); generous paid time off (vacation, holiday, sick, volunteer days); 401(k) and incentives; robust healthcare (medical, dental, vision, MDLIVE virtual care, One Medical, Flexible Spending Accounts, Health Savings Account, Employee Assistance Program); life insurance, accidental death and dismemberment, short-term and long-term disability, health advocate, international business travel accident and medical, commuter transit and parking benefits.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.