Chanel Manager, Fashion Expertise

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Deliver inspiring, concrete in-boutique training sessions on collections, product knowledge, savoir-faire, and service behaviors across multiple CHANEL boutiques in the Los Angeles market
• Position CHANEL as the ultimate fashion house at collection launches, delivering messaging consistent with global vision yet tailored to local market specificities
• Support retail staff in understanding and transmitting CHANEL's fashion singularity and creative vision
• Promote and track digital learning content completion across boutique teams on a monthly basis
• Coach Style Advisors and Fashion Advisors to enhance their ability to provide personalized style advice, curate looks, and build strong client relationships grounded in individual tastes and lifestyles
• Animate styling training workshops to strengthen Style Advisor and Fashion Advisor confidence and skill in offering personalized styling recommendations
• Monitor styling training effectiveness through observation and qualitative feedback
• Co-create action plans with Boutique Leadership on Style Advisor and Fashion Advisor styling development and client opportunities
• Partner with Fashion Expertise Home Office to animate client styling appointments in boutiques and track KPI performance
• Identify individual training and coaching needs and tailor development plans in strong partnership with Boutique Leadership
• Conduct on-site coaching and evaluations, providing structured feedback to Boutique Managers and Fashion Advisors to foster continuous excellence
• Recognize styling and retail talent and actively support progression toward Style Advisor or Retail Management roles
• Cultivate a growth mindset by actively engaging Boutique Leaders in learning and development initiatives
• Drive transmission of product and style content to maximize collection impact and support business objectives, including strategies to address slow-selling items
• Partner with Boutique Leadership Team on service indicators, Voice of Client (VOC) results, and deliver qualitative insights to Fashion Expertise Home Office
• Partner closely with Boutique Leadership to design and deliver inspiring New Hire onboarding programs supporting newcomers in understanding CHANEL heritage, DNA, codes, and singularity
• Support Boutique Managers in delivery of onboarding content, ensuring consistency of the CHANEL experience from day one
• Embody the Client Relational Promise, fostering a client-centric culture that sparks emotion and builds authentic connections
• Provide client feedback to Fashion Expertise Home Office

Qualifications

• Recognized styling expertise and strong, confident fashion flair
• Client-centered mindset with commitment to delivering unforgettable experiences and lasting connections
• Significant experience in luxury fashion, retail, or hospitality with deep understanding of client expectations in luxury environments
• Proven experience in retail training, preferably in the luxury sector, with demonstrated ability to facilitate, coach, and evaluate
• Outstanding interpersonal and communication skills with ability to connect authentically with individuals and groups
• Proven ability to manage, motivate, and build collaborative, team-focused culture while providing constructive feedback with confidence
• Strong organizational skills with ability to manage multiple priorities, deliver projects on schedule, and work both independently and transparently
• Sound judgment and autonomy with ability to exercise good decision-making and provide clear, concise updates to management
• Minimum 5 years of related experience
• Ability to travel frequently across boutiques within the market
• Genuine passion for CHANEL, its heritage, creations, codes, and commitment to social and cultural initiatives

Skills

Experience

Minimum 5 years of related experience in luxury fashion retail, training, coaching, or hospitality environments. Demonstrated success in developing retail teams, facilitating training sessions, and building client relationships in high-end settings.

Education

Bachelor's degree preferred

Workplace

Compensation

The base compensation for this position ranges from USD 92,400 to USD 120,300 per annum.

Benefits

Wellbeing resources including dedicated paid time off for wellbeing (Wellbeing Days in Retail) and Wellbeing fund; Family and caregiving benefits including parental leave, fertility support, MilkStork, and Care.com Membership; Generous paid time off policies including vacation, holiday, sick, and volunteer days; 401K and other incentives; Robust healthcare offerings including medical, dental, vision, MDLIVE virtual care, One Medical, Flexible Spending Accounts (Health Care and Dependent Care), Health Savings Account, and Employee Assistance Program; Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking; Employee Resource Groups; CHANEL Community volunteer programs with matching charitable donations; Professional development through Imagine Chanel People, Heart of Leadership, group and individual coaching, and Bloom platform training programs

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.