Chanel Fashion Event and VIC Experience Manager

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Work with the Client Strategy Manager to align events and VIC experiences with the broader client engagement strategy.
• Guide boutique Marketing and Clienteling Managers, providing resources and support for in-boutique events and client experiences while ensuring brand consistency and local impact.
• Partner with Regional Events and Client Engagement teams to deploy regional event and experience programmes locally, adapting them to the Swiss market and boutique needs.
• Share local insights, feedback and performance results with regional teams to inform regional strategy.
• Ensure Swiss events and experiences meet regional and global standards and ambitions.
• Maintain regular communication and collaboration with boutique and regional teams to tailor events to local client preferences and regional objectives.
• Guide boutiques in orchestrating in-boutique events aligned with client engagement objectives and brand guidelines.
• Lead end-to-end production of market-level events, including venue selection, logistics, supplier management, on-site operations and troubleshooting.
• Develop bespoke events and experience journeys for top clients, collaborating with boutique teams to provide seamless, exclusive experiences at every touchpoint.
• Support and advise boutiques on designing and delivering in-store luxury experiences and hospitality services.
• Provide the regional team with current market trends and competitor-event insights through regular competitive reports to help shape and elevate the event strategy for top clients.
• Analyze event performance, including KPIs, feedback and ROI, and share learnings with market, boutique and regional teams.
• Animate and nurture an event community, encouraging best-practice sharing across boutiques and the market.
• Manage event budgets and support boutiques with local budget tracking and optimization.
• Ensure all events and experiences comply with brand standards and legal requirements.

Qualifications

• Academic background.
• At least 8 years of experience in event or project management, ideally in luxury or client-service industries.
• Proven ability to manage multiple projects and stakeholders at market and boutique level.
• Strong leadership, communication, negotiation and organizational skills.
• Creative mindset, attention to detail and a passion for delivering exceptional client experiences.
• Fluent in French and English; German is a plus.

Experience

At least 8 years of experience in event or project management, ideally in luxury or client-service industries.

Education

Academic background.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.