Chanel Fashion Client Experience Manager

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Represent and promote CHANEL’s style vision to teams and clients.
• Serve as the boutique’s expert on styling, Allure, wardrobe building and personal style expression.
• Build a distinctive style culture that supports client experience and boutique performance.
• Ensure excellence and consistency in the boutique’s styling standards.
• Develop Sales Advisors’ styling and personalized client-advisory skills.
• Lead coaching sessions, on-floor development and the sharing of best practices.
• Support the onboarding and skills development of new employees.
• Identify individual and collective development opportunities to raise the boutique’s style expertise.
• Foster a culture of knowledge sharing, continuous learning and excellence.
• Provide clients with high-value styling support based on attentive listening, personalization and strong relationships.
• Help clients build a complete, cohesive wardrobe across the CHANEL Fashion universe.
• Develop lasting relationships with local and international clients.
• Offer exclusive, personalized experiences to the most engaged clients.
• Use style to create emotion, loyalty and attachment to the House.
• Support sales, visual merchandising and stock teams in identifying proposals through a cross-functional styling approach.
• Promote Allure through cross-selling and complementarity across Fashion product lines.
• Contribute to boutique objectives through excellent client experiences and styling support.
• Share analyses, observations and recommendations to continually improve practices and collective performance.
• Contribute to projects and initiatives that develop style culture across the network.
• Influence product strategy through relevant client feedback and contribute to purchasing decisions.
• Bring teams together around a shared ambition and create collective momentum.
• Encourage the sharing of inspiration, trends and expertise.
• Participate in regional and European projects related to styling development.
• Represent the boutique within the CHANEL Styling community and contribute to its profile.

Qualifications

• Significant experience in luxury fashion, styling or high-end client advisory.
• Excellent command of silhouettes, proportions, volumes and wardrobe building.
• Strong sensitivity to style, trends and exceptional craftsmanship, with the ability to analyze and interpret fashion shows.
• Recognized ability to inspire, unite and develop others.
• Ability to coach and transfer expertise to help teams reach a high level of proficiency.
• Excellent interpersonal, teaching and communication skills.
• Strong commitment to personalized service and outstanding client relationships.
• Ability to build lasting relationships with a demanding international clientele.
• A strong interest in creating emotional, memorable experiences.
• Rigor, organization and attention to detail.
• Ability to work cross-functionally with multidisciplinary teams.
• Agility, curiosity and initiative.
• Fluency in French and English is essential.

Skills

Experience

Significant experience in luxury fashion, styling or high-end client advisory.

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.