Chanel Fashion Client Experience & Development Coordinator
- Seniority
- Mid-Level
- Department
- Clienteling, CRM & VIP Relations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- May 26, 2026
About %s
Chanel is an independent Parisian maison renowned for its heritage, craftsmanship and uncompromising standards across fashion, leather goods and haute couture. As an employer, Chanel offers careers at the intersection of creative excellence and commercial rigor, with global retail and client service teams that prioritise discretion, elevated client relationships and ongoing professional development.
Chanel is hiring a Fashion Client Experience & Development Coordinator in Hamburg to support clienteling, CRM and VIP events for the boutique.
Role & Responsibilities
- Support the implementation and day-to-day management of client experience and client development initiatives across the Hamburg store and regional retail network.
- Maintain and enrich CRM records, execute targeted client communications and coordinate personalised outreach for VIP and prospective clients.
- Coordinate in-store and off-site client events, private appointments and product previews in collaboration with sales, visual merchandising and marketing teams.
- Produce regular client and sales reporting, analyse client segmentation data to identify acquisition and retention opportunities, and present actionable insights to management.
- Serve as a liaison between boutique sales teams and corporate functions (CRM, marketing, product), ensuring consistent execution of brand standards and client programmes.
- Train and coach sales staff on clienteling tools, appointment protocols and personalised service standards; ensure confidentiality and compliance with data protection policies.
Qualifications
- Bachelor’s degree in business, marketing, communications, fashion or equivalent vocational qualification.
- Fluent written and spoken German and English; additional language skills are advantageous.
- Proven ability to handle high-net-worth clients with discretion and professionalism.
- Excellent organisational skills, attention to detail and capacity to manage multiple projects concurrently.
- Right to work in Germany and flexibility to work retail hours, including evenings and weekends as required.
Skills
Experience
Typically 2–4 years of experience in luxury retail, clienteling, CRM or events coordination within premium fashion or beauty brands, with demonstrable exposure to VIP client management and sales-support initiatives.
Education
Bachelor’s degree in Business, Marketing, Communications, Fashion or equivalent. Relevant vocational qualifications or sector-specific training accepted.
Workplace
The successful candidate will be located in Hamburg, Hamburg, Germany.
Culture
Chanel combines a deeply rooted creative heritage with exacting commercial standards. The retail environment emphasises refined client service, teamwork and discretion, offering employees exposure to premium client interactions and cross‑functional collaboration within a prestigious global maison.
About %s
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Client Experience Coordinator», «Client Development Coordinator», «Luxury Client Relations Coordinator», «Clienteling Coordinator», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.