Chanel Fashion Client Engagement Coordinator

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Coordinate 1-to-many and 1-to-1 client communication between global, regional, and digital teams
• Manage orders and follow-up of printed communication tools and client gifts
• Collect market feedback and share insights with regional and global stakeholders
• Update and nurture the monthly marketing newsletter for regional distribution
• Analyse client communication campaign results and performance metrics
• Ensure global service guidelines are effectively disseminated throughout the region
• Coordinate mystery shopping waves and results analysis with external agencies and local teams
• Collaborate with the European team on Chanel Customer Service coordination
• Maintain accurate and current information across regional boutique pages
• Support the planning and execution of top client experiences, including fashion shows and exclusive events
• Manage and maintain analytical tools such as the Top Clients Tracker
• Develop internal training materials and resources to educate markets on hospitality best practices and strategic initiatives
• Support logistics for top client experiences, including invitations, gifting, bookings, and local market coordination
• Collect and analyse qualitative feedback and ROI data to inform future experience improvements

Qualifications

• Currently enrolled in a Master's degree programme (Business School or Specialised Master)
• Successful completion of at least one international internship or work experience
• Detail-oriented with excellent organisational abilities
• Comfortable working with quantitative and qualitative data
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office Suite
• Openness to learning new digital tools
• Fluent in French and English (Spanish and Portuguese are advantageous)

Skills

Experience

Successful first international work or internship experience; familiarity with luxury brand environments is preferred.

Education

Currently pursuing a Master's degree (Business School, Specialised Master, or equivalent graduate programme).

Workplace

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.