Chanel Fashion Advisor
Chanel is hiring a Fashion Advisor in Vienna — deliver personalised styling and luxury client service for the maison.
Overview
Chanel is an independent, family-owned maison renowned for haute couture, ready-to-wear, accessories, fragrances and fine jewelry. The brand is celebrated for meticulous craftsmanship, a rigorous approach to luxury retail and a client-centric service model that privileges long-term relationships and product expertise.
Role & Responsibilities
- Deliver personalised client service and one-to-one styling guidance to a discerning, high-net-worth clientele.
- Achieve and exceed individual and boutique sales targets through proactive clienteling and appointment management.
- Maintain expert product knowledge across ready-to-wear, accessories, leather goods and fragrance lines; present merchandise with consummate attention to brand standards.
- Cultivate and expand a private client book via follow-ups, CRM updates, and curated outreach.
- Ensure visual merchandising and boutique presentation adhere to Chanel guidelines; manage stock rotation and housekeeping of sales floor.
- Coordinate with back office, shipping and after-sales teams to resolve client requests and ensure seamless service for purchases, repairs and returns.
- Represent the maison at in-store events and private client appointments, supporting trunk shows and exclusive previews as required.
Qualifications
- Proven experience in luxury retail or high-end fashion client advisory, ideally with progressive sales results.
- Excellent interpersonal and presentation skills; polished professional demeanour appropriate for a couture environment.
- Strong commercial awareness with the ability to read client needs and close transactions discreetly.
- Organisational discipline for appointment management, CRM hygiene and stock control.
- Flexibility to work boutique hours, including evenings and weekends; willingness to support private client events.
Skills
Experience
Typically 1–3 years of experience in luxury retail or fashion client advisory; demonstrated track record of cultivating and retaining high-value clients preferred.
Education
High school diploma or equivalent; vocational training or degree in fashion, retail or related field is desirable.
Workplace
This position is based in Vienna, Vienna, Austria. Cerulean lists 28 open roles in Vienna, including 1 posted recently. In Austria as a whole, Cerulean currently features 36 open positions, with 1 posted this week.
Culture
The maison fosters a meticulous, service-driven workplace where sartorial excellence and client confidentiality are paramount. Employees operate within a highly structured retail environment that emphasises product mastery, teamwork and continual development in luxury hospitality.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.