- Location
- Sydney New South Wales Australia
- Employment
- Full-Time
- Seniority
- Mid-Level
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 19, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
Chanel is seeking a Fashion Advisor for its Market Street Fashion Boutique in New South Wales. The role represents the brand, delivers personalised luxury service, develops a client portfolio and contributes to boutique sales targets while maintaining Chanel’s merchandise and operational standards. Development support includes career planning resources, formal training and coaching.
Role & Responsibilities
- Represent Chanel as a Brand Ambassador, upholding the brand image through professional and sophisticated grooming and behaviour.
- Communicate Chanel’s brand messages, values and culture, and maintain boutique displays and environment to brand standards.
- Understand client needs, provide relevant recommendations and inspire clients to explore styling possibilities, building emotional connections beyond product sales.
- Deliver exceptional customer and after-sales service, contributing to boutique sales targets and budgets.
- Maintain strong product and fashion-industry knowledge to provide personalised advice and consultation.
- Develop and manage a personal client portfolio, nurturing long-term relationships and identifying prospective clients.
- Share client feedback with Boutique Leadership and contribute to improving product offerings and service standards.
- Demonstrate in-depth merchandise knowledge, follow standard operating procedures and comply with company guidelines to prevent loss or damage.
- Build long-term client relationships and contribute to engaging consumers and delivering outstanding service.
Qualifications
- Retail or customer-service experience, preferably in fashion or luxury.
- Strong interpersonal skills, a service-oriented attitude and a warm, friendly demeanour.
- Excellent verbal and written communication skills, with the ability to engage effectively with clients and team members.
- Attention to detail and commitment to providing exceptional service and personalised client support.
- Proven teamwork skills and a collaborative approach to shared goals.
- Adaptability and flexibility in a fast-paced, dynamic environment, while maintaining professionalism and composure.
- Commitment to continuous learning and development, including staying current with industry trends and product knowledge.
- Demonstrated selling skills and a track record of achieving sales targets or goals.
- Basic knowledge and proficiency using systems, devices such as iPad and iPhone, and computer applications.
- A client-centric mindset and dedication to building lasting client relationships to support business growth.
- Passion for storytelling, excellent customer service and after-sales follow-up, and the ability to thrive in a fast-paced, client-centric environment.
- Enjoy building relationships, collaborating with a diverse team, and staying current on fashion trends, forecasts and competitor offerings.
Skills
Experience
Retail or customer-service experience, preferably in fashion or luxury; a track record of achieving sales targets or goals.
Workplace
This position is based in Sydney, New South Wales, Australia.
Explore jobs in Australia.
Benefits
Career planning resources; in-house and external formal training; coaching; wellbeing programmes; learning and development opportunities; parental leave for all parents globally.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Fashion Consultant», «Style Advisor», «Client Advisor», «Fashion Sales Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.