Chanel Fashion Advisor

About Chanel

Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.

Role & Responsibilities

• Embody Chanel brand values and serve as a knowledgeable insider, sharing the brand's heritage, modernity, and craftsmanship with clients and team members
• Create personalized, tailor-made client experiences using the Chanel experience ritual to build long-lasting relationships and exceed expectations
• Develop and execute expert styling advice, creating complete ready-to-wear looks tailored to individual client needs and preferences
• Achieve sales targets and contribute to business growth by leveraging product knowledge, client data, and omni-channel selling strategies
• Actively participate in omni-channel retail delivery, embracing digital shopping trends and ensuring seamless customer experiences across all touchpoints
• Maintain a clean, hygienic, and professionally presented sales space in accordance with Visual Merchandising guidelines and Chanel standards
• Handle client service complaints and requests with discretion and professionalism, managing complex situations effectively
• Collaborate with the boutique team to ensure proper stock management, replenishment, and physical inventory oversight
• Demonstrate consistent compliance with uniform and grooming guidelines, reflecting Chanel's professional standards

Qualifications

• Mandatory luxury retail experience
• Fluent in English
• Proven selling skills and performance-driven approach to ready-to-wear retail
• Expert styling knowledge with ability to create complete ready-to-wear looks
• Strong interpersonal and relationship-building abilities
• Demonstrated emotional intelligence and empathy
• Problem-solving mindset with ability to manage complexity and challenging situations

Skills

Experience

Mandatory luxury retail experience is required. Candidates should demonstrate a proven track record in selling ready-to-wear merchandise within a high-end retail environment, with evidence of exceeding sales targets and building strong client loyalty.

Education

No specific formal education requirement is stated; however, strong communication skills, cultural awareness, and continuous learning orientation are essential.

Workplace

Culture

Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.