- Location
- North York Ontario Canada
- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- $60,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Nov 12, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
The Fashion Advisor delivers personalized luxury client service, builds lasting client relationships, drives personal and boutique sales, and supports boutique operations and visual merchandising at CHANEL’s Yorkdale Boutique in North York. This full-time, permanent replacement role pays CAD 60,000 annually, plus commission and bonus.
Role & Responsibilities
- Deliver bespoke, tailored client service aligned with CHANEL’s Client Service Values, ensuring each client feels understood, valued and cared for.
- Exceed client expectations through a refined, personalized approach that builds meaningful connections and long-term loyalty.
- Optimize the client journey by understanding individual preferences, offering styling advice and ensuring seamless after-sales service.
- Master product knowledge, guide clients expertly and maximize sales opportunities with the highest level of professionalism.
- Proactively achieve and surpass personal and boutique sales goals in line with commercial objectives.
- Stay informed about the latest trends, product offerings and boutique updates so client interactions reflect CHANEL’s commitment to timeless elegance and innovation.
- Support daily boutique operations, including back-of-house functions, assisting with alterations and ensuring products are handled properly.
- Collaborate with colleagues and leadership to uphold merchandising standards and optimize the boutique’s visual presentation.
- Follow up with clients promptly and efficiently, maintain accurate data capture and foster a seamless, elevated service experience.
- Uphold CHANEL’s prestige through impeccable personal presentation and refined etiquette.
- Represent CHANEL’s sophistication and legacy in every interaction, establishing a trusted House ambassador presence.
Qualifications
- Proven experience in luxury retail or a high-end customer service environment, with demonstrated success in driving sales and delivering outstanding service.
- Ability to build strong, personalized client relationships and meet and exceed client needs.
- Excellent communication and organizational skills, including the ability to manage multiple tasks in a dynamic, fast-paced environment.
- Impeccable grooming and a polished, sophisticated image aligned with CHANEL’s brand values.
Skills
Workplace
This position is based in North York, Ontario, Canada, within easy reach of Toronto.
Explore jobs in Ontario or in Canada.
Compensation
The base compensation for this position is CAD 60,000 per annum.
Benefits
Eligibility-dependent benefits subject to change include private medical and dental insurance, long-term disability coverage, life insurance, accidental death and dismemberment insurance, optional family-member coverage, a company pension plan, a bonus program, vacation days, sick leave, CSR volunteering days, a birthday day off, global parental leave, a 24/7 Employee Assistance Program with counselling, legal support, wellness services and financial guidance, mentorship, learning opportunities and career advancement.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.