- Location
- North York Ontario Canada
- Employment
- Full-Time
- Seniority
- Mid-Level
- Compensation
- $60,000/year
- Department
- Retail & Boutique Operations
- Industry
- Fashion, Apparel & Leather Goods
- Posted
- Oct 16, 2026
About Chanel
Chanel is one of the world’s most revered luxury houses, founded by Gabrielle Chanel and distinguished by an enduring vision of elegance, freedom, and modernity. As an employer, the House brings together métiers ranging from haute couture, fashion and leather goods to fragrance, beauty, watches, and fine jewelry, offering employees the opportunity to contribute to a legacy defined by exceptional craftsmanship and creative audacity. Chanel values excellence, discretion, collaboration, and long-term development, fostering an environment where talent is nurtured and heritage is continually reinterpreted for contemporary clients. Its teams are united by a commitment to quality, innovation, and the timeless spirit of the brand.
The Fashion Advisor delivers personalized luxury client service, develops lasting client relationships, drives sales, and supports boutique operations and visual merchandising at CHANEL’s Yorkdale Boutique in North York. This is a full-time, permanent position; compensation is CAD 60,000 annually plus commission and bonus.
Role & Responsibilities
- Deliver bespoke, tailored client service aligned with CHANEL’s Client Service Values, ensuring each client feels understood, valued, and cared for.
- Exceed client expectations through a refined, personalized approach that creates meaningful connections and drives long-term loyalty.
- Optimize the client journey by understanding individual preferences, offering styling advice, and ensuring seamless after-sales service.
- Master product knowledge, provide expert guidance, and maximize sales opportunities with the highest level of professionalism.
- Proactively achieve and surpass personal and boutique sales goals in line with commercial objectives.
- Stay attuned to the latest trends, product offerings, and boutique updates, ensuring client interactions reflect CHANEL’s commitment to timeless elegance and innovation.
- Support daily boutique operations, including back-of-house functions, assisting with alterations, and ensuring products are handled properly.
- Collaborate with colleagues and leadership to uphold merchandising standards and optimize the boutique’s visual presentation.
- Follow up with clients in a timely and efficient manner, maintaining accurate data capture and a seamless, elevated service experience.
- Uphold CHANEL’s prestige through impeccable personal presentation and refined etiquette.
- Represent CHANEL’s sophistication and legacy in every interaction, establishing a trusted ambassadorial presence.
Qualifications
- Proven experience in luxury retail or a high-end customer service environment, with demonstrated success in driving sales and delivering outstanding service.
- Ability to build strong, personalized client relationships and ensure clients’ needs are met and exceeded.
- Excellent communication and organizational skills, with the ability to manage multiple tasks in a dynamic, fast-paced environment.
- Impeccable grooming and a polished, sophisticated image aligned with CHANEL’s brand values.
- A passion for fashion and luxury, and a desire to share expertise and inspire others through exceptional service.
- Ability to build meaningful, collaborative relationships within an inclusive, mutually supportive team.
Skills
Workplace
This position is based in North York, Ontario, Canada, within easy reach of Toronto.
Explore jobs in Ontario or in Canada.
Compensation
The base compensation for this position is CAD 60,000 per annum.
Benefits
Eligibility-dependent benefits, subject to change, include private medical and dental insurance, long-term disability coverage, life insurance, accidental death and dismemberment insurance, the option to add family members, a company pension plan, bonus program, vacation days, sick leave, CSR volunteering days, a birthday day off, global parental leave, a 24/7 Employee Assistance Program with counselling, legal support, wellness services and financial guidance, mentorship, learning opportunities, and career advancement opportunities.
Culture
Chanel fosters a culture of timeless creativity, exacting craftsmanship, and quiet excellence, where employees are encouraged to uphold the house’s heritage while contributing to its continued innovation. The workplace environment is refined, collaborative, and deeply committed to quality, offering professionals the opportunity to grow within a globally respected maison that values discretion, artistry, and long-term vision.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.
Frequently Asked Questions
The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Chanel, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Fashion Sales Advisor», «Luxury Fashion Consultant», «Fashion Client Advisor», «Luxury Retail Associate», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.