Chanel Fashion Advisor
Chanel seeks a Fashion Advisor in North York: luxury boutique sales role delivering superior client service and product expertise.
Overview
Chanel is a globally renowned French luxury house celebrated for its haute couture, ready-to-wear, accessories, fragrance and beauty lines. As an employer, Chanel is synonymous with exceptional craftsmanship, refined service and a commitment to preserving artisanal savoir-faire while offering rigorous sales and product training in an exacting retail environment.
Role & Responsibilities
- Deliver exemplary, discreet client service consistent with Chanel’s luxury standards; develop and nurture long‑term client relationships through proactive clienteling.
- Achieve and exceed individual and boutique sales targets while contributing to team goals.
- Maintain in‑depth product knowledge across ready‑to‑wear, accessories, leather goods, fragrance and beauty to provide authoritative styling advice.
- Execute brand visual merchandising and boutique presentation standards to uphold the Chanel aesthetic.
- Manage CRM records and follow up on leads, appointments and after‑sales enquiries to maximise client retention and lifetime value.
- Operate point‑of‑sale systems accurately; handle payments, returns and gift services in accordance with store policies.
- Support boutique events and private appointments, coordinating logistics and maintaining confidentiality.
- Assist with inventory control, stock replenishment and receiving deliveries while adhering to loss‑prevention procedures.
Qualifications
- Proven ability to deliver high‑calibre client service in a luxury retail setting.
- Exceptional interpersonal and communication skills, with polished presentation and professional discretion.
- Flexibility to work a retail schedule including evenings, weekends and public holidays.
- Strong organisational skills and attention to detail in merchandising and administrative tasks.
- Legal eligibility to work in Canada and reliable local travel to the boutique.
Skills
Experience
Typically 1–3 years of client‑facing experience in luxury or premium retail; demonstrable track record of meeting sales objectives and managing high‑value client relationships is preferred.
Education
High school diploma or equivalent; vocational training or coursework in fashion, retail or visual merchandising is an advantage.
Workplace
This position is based in North York, Ontario, Canada, within easy reach of Toronto. Cerulean lists 2 open roles in North York, including 1 posted recently. The broader Ontario area accounts for 80 active listings on Cerulean, 5 of which are new. In Canada as a whole, Cerulean currently features 212 open positions, with 8 posted this week.
Culture
Chanel’s workplace culture emphasises craftsmanship, discretion and an unwavering commitment to client service. Boutique teams operate in a collaborative, detail‑driven environment with strong internal training and a focus on preserving the brand’s heritage and aesthetic.
About Cerulean
Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.